Lobby sitting area
Check availability

Reviews of Ace Hotel New Orleans

4 out of 5
Ace Hotel New Orleans
600 Carondelet Street, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vibe. Ambiance was great. Multiple bars in the hotel and the restaurants were amazing.
Stayed 2 nights in May 2024
Response from Justin W. on May 22, 2024
Dustin! Happy you enjoyed your stay here with. Hope to see you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Justin W. on May 23, 2024
Happy to know you enjoyed your stay with us. Hope to see you again!

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay. Cool, funky vibe.
Stayed 1 night in May 2024
Response from Bree J on May 20, 2024
Thank you so much, we are happy you love are vibe :)

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best location hardly walking distance to anything
Stayed 3 nights in Apr 2024
Response from Justin W. on May 9, 2024
Hello Ashely! Glad to know you enjoyed your stay !

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for what we wanted to do in many directions. Loved the courtesy of the staff. A really nice place.
Stayed 6 nights in Apr 2024
Response from Justin W. on May 9, 2024
Glad to know ACE made your stay enjoyable! Hope to see you again soon Gary!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staycation!
Stayed 1 night in Apr 2024
Response from Justin W. on May 9, 2024
Hello Lauren! Happy to know you enjoyed you stay !

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“Style” over substance…. Stay elsewhere as this place really isn’t worth the money. Everything about our stay here was disappointing, from our first interaction with reception to checking out. Staff were, sadly, rude and dismissive on arrival. The room itself was cavernous and in need of a proper clean. No coffee maker, outrageously priced drinks in a very noisy fridge. The bathroom was dirty, with a film of grease across the floor. Threadbare towels. It needed maintenance work. The pool area was nice enough but staff left dirty towels and glasses strewn about and were busy talking to one another. Hard pressed staff in the bar abrupt. On check out, we were told there was a charge of $5/bag to store our luggage before our flight but this was “waived”. This wasn’t a relaxing or pleasant time for us, the hotel is expensive and doesn’t represent value for money. We wouldn’t stay again.
Stayed 1 night in Apr 2024
Response from Justin W. on May 9, 2024
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Justin W. on May 9, 2024
Hello Mark! Happy to know you enjoyed your stay at the ACE! Hope to see you again soon!

6/10 Okay

MELISSA

Travelled with partner
This hotel tries too hard to be “hip”. They are so worried about the aesthetics that customer service is overlooked. Struggled to get my suitcases in the door with bellman standing feet away. The rooms are so dark you can’t see. The room is not set up in a convenient way- you walk circles around the bed. No chairs. Have to have a reservation to sit at the pool. I’ve been to New Orleans 30-40 times staying different places- this is one of the worst.
Stayed 3 nights in Apr 2024
Response from Justin W. on May 9, 2024
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

donna A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great. In house restaurant Josephine Estelle is a must! Delicious.
Stayed 3 nights in Apr 2024
Response from Justin W. on May 9, 2024
Happy to know our lovely Josephine Estelle satisfied your taste buds. Come back and enjoy more !

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Breeon J on Apr 28, 2024
Thank you, we appreciate your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at ACE. It was great to be so close to town. We could walk to the trolley. The staff was wonderful, andthey were happy to store our bags on our last day so we wouldn't miss a second of our play time.
Stayed 2 nights in Apr 2024
Response from Breeon J on Apr 28, 2024
We are thrilled that you enjoyed your stay as well as the staff. We appreciate your feedback.

10/10 Excellent

Jérémie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Very clean. Pool and rooftop is very cool!
Stayed 5 nights in Apr 2024
Response from Maria R. on Apr 28, 2024
Hi Jeremie! Thank you for taking a moment to share your experience with us. I am so happy to read that you enjoyed Alto. It's one of the most iconic rooftop's in the city. I hope you come back soon- Maria, Hotel Manager

8/10 Good

lisa

Stayed 4 nights in Apr 2024
Response from Justin W. on May 9, 2024
Hello Lisa! Glad to know you enjoyed your stay here at the ACE! Hope to see you again.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Justin W. on May 9, 2024
Thank you, we appreciate your feedback.

10/10 Excellent

Michele

Stayed 1 night in Apr 2024
Response from Justin W. on May 14, 2024
glad you enjoyed your stay !!

10/10 Excellent

Kenvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, KeKe at the front desk is a gem. Will stay here again!
Stayed 1 night in Apr 2024
Response from Maria R. on Apr 24, 2024
Hi Kenvi! Thank you for taking a moment to share your feedback. We adore Keke. She is so caring, and we appreciate her energy. She will be so happy to read your kind words. We hope you come back soon-Maria, Hotel Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were all excellent.
Stayed 3 nights in Apr 2024
Response from Breeon J on Apr 21, 2024
Thank you, we appreciate your feedback.

10/10 Excellent

Erich, Colorado Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The only thing to improve is coffee available in the room. There was a coffee shop downstairs, but I like coffee in my room.
Stayed 5 nights in Apr 2024
Response from Breeon J on Apr 19, 2024
Thank you, we are happy that you enjoyed. Thank you for your feedback.

10/10 Excellent

blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Breeon J on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an outstanding property. Loved the bar, coffee shop, room has everything, spacious and completely comfortable. Well appointed throughout. Staff very helpful and polite.
Stayed 3 nights in Mar 2024
Response from Breeon J on Apr 19, 2024
Thank you, we love that enjoyed all our amenities and all the staff. We appreciate your feedback..

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, restaurant and room! Easy walk to the French quarter & beyond !
Stayed 4 nights in Apr 2024
Response from Justin W. on Apr 16, 2024
Glad to know you enjoyed your time here at the ACE!! Hope to see you again Brooke !

4/10 Poor

Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My bathroom must have been abandoned mid clean. Toilet tank cover was not on the toilet, dirty towels in corner, lemons and limes in the garbage, glass cups drying on a hand towel, floor sticky, shower wouldn’t drain. I would have switched but got in late and had unpacked before I realized. Check in woman very professional and kind though.
Stayed 1 night in Apr 2024
Response from Justin W. on Apr 16, 2024
Charles! Thank you for your honest review. I will be connecting with our department managers to make sure your next stay more remarkable! Hope to see you again!

10/10 Excellent

kristifor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - awesome vibe
Stayed 6 nights in Apr 2024
Response from Justin W. on Apr 10, 2024
Glad to know you enjoyed your stay here with us! Hope to see you again!

8/10 Good

Andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel with a good restaurant, great people working here as well. Wish the rooms were a bit more comfortable - need to add better lighting, rug on the floor and a long desk or counter to put things on.
Stayed 5 nights in Mar 2024
Response from BJohnson on Apr 13, 2024
Thank you, we appreciate your feedback.

10/10 Excellent

Emily

Stayed 4 nights in Apr 2024
Response from Justin W. on May 9, 2024
Thanks Emily! Glad to know you enjoyed your stay with us . Hope to see you again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Justin W. on Apr 9, 2024
Hello Daniel! Happy to know you enjoyed your stay here with us at the ACE. Hope to see you again!

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024
Response from Breeon J on Apr 28, 2024
Thank you, we appreciate your feedback.

8/10 Good

Jamil

Stayed 4 nights in Mar 2024
Response from Bree J on Apr 28, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer, Saint Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent! There were multiple dining options and most of the food was very good. The breakfast options at Lovage could be a little better but the coffee was very good. The decor is gorgeous in the hotel. All of the staff (from restaurants, bars, door, front desk, etc) were super nice. The location worked well and was a short Uber trip to the FQ. It’s walkable to multiple restaurants in the area and the WWII museum. The bed was pretty firm which wasn’t my preference but some people do like. Be aware there is a nightly valet charge of $50 and also a daily resort fee of $25. Those charges are separate from the fees paid on Expedia. We’d definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Justin W. on Apr 4, 2024
Hello Jennifer! Im soo happy to hear that you enjoyed your stay with us ! Hope to see you again soon.

6/10 Okay

Hillary

Travelled with family
Liked: Staff & service, amenities
The hotel was great just didn’t fit our kid-friendly need. The front door and valet staff made the entire stay, they were so helpful, warm, and treated my toddler so sweetly.
Stayed 3 nights in Mar 2024
Response from Justin W. on Apr 4, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Grace

Stayed 2 nights in Mar 2024
Response from Justin W. on May 9, 2024
Thank you, we appreciate your feedback!

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel! Worked perfectly for us since we wanted to stay somewhere we could walk to things but not be deep in the French quarter.
Stayed 4 nights in Mar 2024
Response from Bree J on Apr 3, 2024
Thank you, we are thrilled that you loved the hotel, as well the location. Hope to see you again soon :)

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told by hotel reception that the taxi fare for 2 people from hotel to airport was $36. But the taxi driver who drove us to to the airport on Mar 30 insisted that the fee should be $45. I had no way to verify that and paid the fare as $45 (plus tips). The hotel has to correct the information if the driver is right.
Stayed 3 nights in Mar 2024
Response from Bree J on Apr 3, 2024
Hi, so sorry the taxi driver gave you that incorrect information. The normal taxi fee for two people is a flat 36.

10/10 Excellent

Joseph E

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location to see NOLA or go to game or theatre. Cool gothic vibe, amazing rooftop bar and pool.
Stayed 4 nights in Mar 2024
Response from Bree J on Apr 3, 2024
Thank you so much, we are thrilled that you enjoyed your stay. The rooftop is one my favorites as well :)

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good, not great. Nice lobby and rooftop pool, but odd rooms (no rugs, big fridge but no coffee), and the restaurant staff act like they’re doing you a favor to take your order, especially the rooftop. It was a good deal and walkable to the French quarter, but overall there are better options.
Stayed 6 nights in Mar 2024
Response from Justin W. on Apr 4, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Travis Drew

Liked: Cleanliness, staff & service
The trend of charging $50 to check in to an empty hotel a few hours early is really disappointing. Customers make a reservation, paying a lot of money, and then get shook down for another $50 when they arrive. Just a really poor state of customer service and that alone will make me not return to this hotel. Making your paying customers feel taken for granted and advantage of is a baffling management decision. Room was fine, AC barely worked though and it was too warm in the room even though it was only in the low 60s outside.
Stayed 2 nights in Mar 2024
Response from Justin W. on Apr 4, 2024
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Carolyn

Stayed 3 nights in Mar 2024
Response from Bree on Apr 19, 2024
Thank you so much, we appreciate the perfect rating.

10/10 Excellent

Oleksiy, URBANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, outstanding room service. The room was a bit shabby.
Stayed 5 nights in Mar 2024
Response from Justin W. on Mar 27, 2024
Hello Oleksiy! Happy to know the service of the hotel was outstanding! Hope to see you again!

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, the hotel is so beautiful, the staff are really nice and helpful. Overall great location. The restaurant downstairs was great for drinks. Things we didn’t like as much were that there were 4 of us staying in the room and there weren’t enough outlets. A ton of outlets that were blocked and couldn’t be used. We also didn’t think the beds were that comfortable.
Stayed 4 nights in Mar 2024
Response from Justin W. on Mar 27, 2024
Hello Anna, Glad your stay with was beautiful for you ! I will be connecting with the other outlets so we can be much more AMAZING for your next stay!

10/10 Excellent

Selma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location was perfect. Staff was very helpful.
Stayed 3 nights in Mar 2024
Response from Justin W. on Mar 26, 2024
Hello Selma! Im so happy to know our staff was very helpful throughout your entire stay! Hope to see you again!

10/10 Excellent

Vickie L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised how neat the room was. No excessive furniture and clean and comfortable bedding. The staff was extremely friendly and responsive to requests.
Stayed 2 nights in Mar 2024
Response from Justin W. on Mar 26, 2024
Hello Vickie! I'm so happy to know that you were thrilled with everything about the ACE! Hope you come back and see us again!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was so kind and helpful! The hotel was very cute. Great food and drink options a cute vibe and fun live music. It was an easy walk to the French Quarter and Bourbon Street.
Stayed 2 nights in Mar 2024
Response from Justin W. on Mar 25, 2024
Hello Martin! Im so happy to hear that you enjoyed your stay with us at the ACE! Hope to see you again soon!

10/10 Excellent

Gina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin W. on Mar 26, 2024
Hello Gina, Happy to know that you enjoyed your stay with us .. Hope to see you again!

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Breeon J on Mar 25, 2024
Thank you, we are thrilled that you enjoyed your stay.

10/10 Excellent

Omri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin W. on Mar 24, 2024
Thanks Omri! Happy to see that you enjoyed your stay here at the ACE! Hope to see you again!

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in great location with funky decor and friendly staff—the restaurant is understaffed and even breakfast was only so so
Stayed 3 nights in Mar 2024
Response from Justin W. on Mar 23, 2024
Hello Lisa!! it was a great to hear about your amazing stay with us! Hope to see you again

10/10 Excellent

Humayun

Stayed 3 nights in Mar 2024
Response from Justin W. on Apr 10, 2024
Happy you enjoyed you enjoyed your stay with us ! Hope to see you again soon!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at the Ace Hotel while we were in NOLA.
Stayed 5 nights in Mar 2024
Response from Maria R. on Mar 20, 2024
Hi Cindy! We are so happy to read that you enjoyed your stay. New Orleans is a magical place. I hope you will come back.- Maria, Hotel Manager

6/10 Okay

Angela, Palo Alto

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent staff from the porters, doormen, restaurant staff, etc. Terrible rooms though. Dark, loud, missing items, broken lights, broken fixtures - expected better for the price.
Stayed 3 nights in Mar 2024
Response from Maria R. on Mar 20, 2024
Hi Angela! So great to hear that you enjoyed the team. They're really fun. However, the room details should not have been this way. Our rooms are dark by design, but we missed the mark on checking functionality.- Maria, Hotel Manager