Nantwich Vacation Packages

Ended getting a pcn as asked on reception if I needed to put registration in each night they said no, they were wrong

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

Great hotel and amazing service

Lovely hotel, lovely staff all keen to help. However guests need to be aware before booking that since the take over by Champneys, the hotel is now charging extra for use of the spa facilities . This unfortunately lets the place down. Why would you stay at a spa hotel if you cant use the pool? The fact that this is not advertised openly in their web site can be distressing for the unsuspecting traveller. I saw this in action when a guest only found this out when, dressed in his gown he found his access card denied him access to the pool. Quite distressed he had to go to reception to pay more. Other than this the place is as you’d expect for a decent hotel.