Monroe County Vacation Packages

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The room was very clean and organized with a wonderful city view. The building was relatively quiet. We especially loved how spacious the bathroom area is. Valet and concierge services are exceptional, the restaurant on the 25th floor is great, and it's in a great location in Miami. However, we did encounter one issue that did cost us a decent amount of money. The water connection for the washer was not hooked up and no dryer was available. This meant instead of being able to do our laundry, we had to buy new clothing items. There was also a feminine hygiene wrapper under the bed upon arrival. These things made me question if the bed sheets or towels were properly laundered. Overall, we enjoyed the experience. We typically stay at the Icon, but due to the construction on that building we chose to try the Arch and will probably do that again.

The location is in a very ideal place, only a 10 min walk into Brickell City Centre. However, the property was not the best and we had a few issues such as the toilet not working which was fixed. There was also a leak from the sink and we couldn’t find amenities such as the hairdryer and the host stopped replying which has lowered our scoring as that for us is a pretty essential item. There is also building works opposite the property which start around 7/8am each day. Also, when you check out, they charge you $5 per bag to leave your items and also $60 to use the pool which feels very unfair.