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"Friendly staff"

"The room was nice and clean. Nice size accommodations "

"For a Continental Breakfast, it was good. Waffles made it better. "

"Basic room no frills , I enjoy the staff "

"Great "

"Clean room, super friendly staff, they had complimentary water at the entrance which was very nice They let us check in 45 minutes earlier and they store our luggage until 5 pm (we checked out at 9 am), I lost the tag and they were super helpful and it wasn’t a hassle at all getting back our luggage The area was great! Everything was super close, I would totally stay here again. "

"hotel was good huge shame of no microwave in the hotel so not able to heat food up that you store in the bedroom fridge"

"The hotel is brand new, so everything felt clean and well‑maintained. We stayed for three nights, and housekeeping came every other day — they made the beds but did leave some trash behind in the room. The hotel has three elevators, and since it was a busy weekend, we often had to wait quite a while to use them. The breakfast area was also consistently crowded, and while the breakfast staff was great. The front desk staff didn’t come across as particularly friendly. I’ve stayed at other Element hotels where the breakfast was much better — here, there were no made‑to‑order eggs, and the only fruit available was apples. The hotel is right next to a highway but we could not hear any street noise."

"Of the 3 historic hotels in the middle of “hospital hill” or “first hill” the Sorrento is by far the best "