Miami Springs Vacation Packages

Great Area Great Stay

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Our room was not ready when we arrived due to water issues at the hotel. We were relocated to a room at the hotel next door, which was in poor condition. The room was dirty, and the sink was clogged with standing water. We had to stay there for approximately four days, which was a very disappointing experience. We received only $200 in compensation, which did not come close to covering the difference in value or the inconvenience we experienced. We paid significantly more for our stay at Nobu than what we received in return, and the hotel was unwilling to adjust the rate to reflect the accommodations at the neighboring hotel. Overall, we were very disappointed with how the situation was handled and with the level of customer service. Unfortunately, we will not be returning.

I wanted to love this hotel so much but there were a few things that lack for the cost. We had 3 bedroom w/ river view which was spectacular. The room was clean to our eyes but there was an old cigarette cup from the previous guest left on the balcony. NO room service, if there was anything needed you have to go down to the lobby to get it. Customer service number was not working so I had to reach out via message and was informed that the number changed and still need to be updated as I tried to reach the hotel for days prior to check in to ask questions and was unable to. Towels are not provided at the pool so bring your own. We weren’t informed of how anything worked when we checked in so when we got in the elevator to go to our floor we were dismayed when we couldn’t get the elevator to stop on our floor, thankfully there was a resident on a higher floor that called the elevator who informed us of an inconspicuous scanner under the numbers to scan your room key to allow you to go to your floor. We weren’t informed about any of the amenities or how to find the pool. Parking is $40 per night which we didn’t find out until the day of check in, there is cheaper parking nearby but we had a family of 7 with 2 small children so we weren’t going to drag them through the streets when we checked in so late so we just ate that cost for convenience. Also, if you’re bringing a boat it will not fit in there. It’s also extremely loud due to area and constant trains from track under hotel