2/10 Terrible
Rachel
Jan 4, 2024
Liked: Cleanliness
We showed up for our reservation at 1pm and they did not have any record of it despite us receiving an email 2 days before saying “ get ready for your stay” with some check in details. After calling several times into expedia and them trying to contact the “host” of the property they were never able to get in contact with them (voice mail, expired number, & the wrong number all occurred). This went on for hours. I am unsure what happened why they did not have a room for us available or any of our booking details but we were left trying to find our own place at 6pm on NYE. Forced to pay way more for somewhere else as it was last minute. The property from the outside and lobby looked ok but communication, organization, & helpfulness from both the property & expedia (vrbo) was non-existent.
Rachel
Stayed 1 night in Dec 2023