Find Hotels by Independent in Mermaid

"I can highly recommend this Hotel, it was just perfect. "

"The RUSTIC GRILLE is very nice. Good cocktails. The room was very clean and well appointed but I ask for a corner room if you want quiet. Pool nice and warm and clean. "

"the room was very clean. the bathroom was spotless "

"Everything was good"

"We booked a 'renovated' room with 2 Queen beds and breakfast included in January. Once arrived there, we received a room with 2 double bed into an old crappy section of the hotel, full of construction around the room, and no Breakfast was offered. The staff never advised us or let us know that we were downgraded other than after we complaint and brought theses issues up, so that was rather frustrating. So we complained to the staff, told them that we would have never booked there knowing that we would have this crappy bedroom., The staff told me the see the manager the next day at 9AM. The next day, the manager was not there at 9:15 AM, the staff called the manager, and the manager would not answer his phone. Finally after 3 attempts, they reach the manager, he would not talk to us, would not come to the office to meet us, and he told the staff to only refund us one night out of the 2 nights that we booked. I contacted Hotels.com Customer Service and finally got my 2 nights refund. I would avoid this hotel at all cost, very bad customer service, and very bad accomodation overall."

"The rooms where clean. The only issue my husband fell in and could not be assisted even to call an ambulance"

"Beautiful"

"nice lounge"

"Clean room and the breakfast was good along with the meal"