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Charlottetown Inn & Conference Centre

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Featured Image
Indoor pool
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Charlottetown Inn & Conference Centre

Charlottetown Inn & Conference Centre

3.5 star property

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
238 Grafton St, Charlottetown, PE, C1A1L5

Explore the area

  • Popular LocationHistoric Charlottetown Waterfront3 min walk
  • Popular LocationCharlottetown Port9 min walk
  • Popular LocationPrince Edward Battery2 min drive
  • AirportCharlottetown, PEI (YYG)7 min drive

Choose dates to view prices

About this area

Charlottetown

Located in Queens Square neighborhood, Charlottetown Inn & Conference Centre is connected to the convention center. The Mack and Confederation Centre of the Arts are cultural highlights, and some of the area's landmarks include Historic Charlottetown Waterfront and Province House National Historic Site of Canada. That Fun Place and Rise and Climb Adventure Course are also worth visiting. Guests appreciate the hotel's central location.
Visit our Charlottetown travel guideOpens in a new window
Map

What's nearby

  • Historic Charlottetown Waterfront - 3 min walk
  • Province House National Historic Site of Canada - 5 min walk
  • The Mack - 5 min walk
  • Charlottetown Port - 9 min walk
  • Prince Edward Battery - 2 min drive

Getting around

  • Charlottetown, PEI (YYG) - 7 min drive

Restaurants

  • Hunter's Ale House — 4 min walk
  • Leonhard's — 5 min walk
  • Lot 30 — 6 min walk
  • Receiver Coffee - The Brass Shop — 6 min walk
  • Hopyard — 6 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star eco-friendly hotel connected to the convention center in Queens Square
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. All 143 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and coffee makers. Guests will also find premium bedding, free local calls, and hair dryers.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • 24-hour business center
  • Computer station
  • Conference space (6000 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

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Family-friendly
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Air conditioned
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Policies

Check-in

Check-in from 3 PM - midnight

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 10 per accommodation, per day
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 17 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 10.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CAD 10 per accommodation, per day
  • Service animals are exempt from fees
  • Refrigerator fee: CAD 10.00 per night
  • Crib (infant bed) fee: CAD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Children under 15 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the fitness facility

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 162 out of 859 reviews
5 - Excellent 19%
Rating 4 - Good. 338 out of 859 reviews
4 - Good 39%
Rating 3 - Okay. 169 out of 859 reviews
3 - Okay 20%
Rating 2 - Poor. 124 out of 859 reviews
2 - Poor 14%
Rating 1 - Terrible. 66 out of 859 reviews
1 - Terrible 8%

3.6/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities
Write a review

1/5 Terrible

Disliked: Amenities, property conditions & facilities
Ok the first room had a 2inch gap and reak marijana. Next room was ok than just before we got dressed for our night out no shower. F K they moved us to a 3rd room across the street in snow and slit. Got the sorry excusse from the front desk. I wish i went elsewhere. Very Poor and below standard hotel.
Stayed 1 night in Dec 2021

1/5 Terrible

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was in terrible condition. There was a stain on the wall that we had to get the staff and come and clean. We could hear the people in the adjacent rooms. Our shower didn’t work. We had to switch rooms in the middle of the night. The staff was super friendly and helped as much as they could.
Stayed 1 night in Dec 2021

1/5 Terrible

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t check In as I was looking for earlier check time. While I was booking over expedia there were no timing listed for check in. Just after 30 min of booking I tried to cancel the reservation. But Hotel staff and manager didn’t cancel it. It was havy rain outside and I had to stay in different hotel. I tried to get refund but hotel manager told me call expedia. I called expedia but being to wait for my complain for 7-10 bussiness days. Horrible experience with Hotel and just some hopes with expedia if they contact me regarding my problem.
Stayed 1 night in Dec 2021

3/5 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was good. But older building run down both shower curtain Rod & shower safety handle loose Strong smell of raw sewage every time toilet seat cover was open.
Stayed 4 nights in Nov 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Nov 2021