Mercer Island Vacation Packages

Great location, just needs a freshening up a bit.

Excellent location, friendly staff, great room with views

Honestly -pass on this “level” there are way nicer hotels in Seattle with customer service and dining for the same price. Many hidden fees. You need to keep your key card out indefinitely it was extremely burdensome- couldn’t pass any door and don’t get me started on the maze of elevators. The amenities were scattered completely randomly with different elevators and different floors to access each one-horrible layout for children. There is zero customer service. One tiny marketplace for junk food otherwise bring anything you want to eat or drink with you apparently and they will not bring anything to your room if you order through DoorDash. The front desk staff acted like any request was such an imposition-couldn’t get a map of the layout, extra towels, “we don’t have water there’s a fountain down here if you want”, dragging my 2 kids everywhere-I nearly left the first day. Main vibe was young kids 20s partying and not caring there’s no food or staff maintaining the rooms at all. Not suitable for relaxing or vacationing with children.

Loved this hotel. Staff was super accommodating and helpful in getting us where we needed to go. Rooms were great for what we needed, great location, could walk everywhere.

Breakfast was adequate, but it was very unfriendly the way they locked the door and unlock the door at exact times to make sure that somebody didn’t come in two minutes late or start too early. The room cleaning policy is that they might come in every now and then, but they did not clean the room daily. Actually, they only changed out the towels once in five days, but it was a pretty good bargain for the area.