Mastichari Vacation Packages

I booked around 6pm and when I got there they didn’t have a room. I was told to look elsewhere for a room and on top of that, they said they wouldn’t give me a refund because it was booked through Hotels.com! What s terrible start. Ages later they went and got the cleaner, who was probably having dinner with her family at 8pm, to ‘prepare a room for me’ which was apparently ‘locked for next season’. Appalling room condition. Very very outdated, damp walls smelled so intensely I couldn’t sleep from the smell (and I could not leave the balcony door open as I was on street level and plenty of mosquitoes too). I woke up coughing. Very old bathroom, the door was peeling, the side light wasn’t working, the emergency light outside the room was broken and flashing, which woke me up when it was still dark… I left the place absolutely exhausted. ‘You get what you pay for’ they say, but this was completely unacceptable even for €45.

Gorgeous hotel, friendly and helpful staff, shower room for use after check out if leaving late, great clean and comfortable room. Lovely spa and massage. 3 great pool options (including swim up room), with plenty of beds. Amazing breakfast buffet. Private beach area also nice.

This is the second time we have stayed and absolutely love it. There is always space for improvement in anything and as a very up market all inclusive, and the cost which is appropriate, not including certain drinks within the all inclusive package is a mistake and doesn’t feel very welcoming. Aperol spritz etc. in addition, when asking for a bottle of wine for the room is a reasonable request, not being allowed and having to make repeat trips back to the bar doesn’t sit sometimes as well and as declining as it could be. There can be a balance and guests would appreciate this I’m sure.