Mascotte Vacation Packages

I didn't participate in the activities nor the breakfast.

When I booked this property, I did not think all of it was not renovated. I should have done my research more. The room i received was not up to par, not only it was far side of the resort, as well as the sheets had mold spots on them. After going to the front desk to ask for a different room, not only because when i booked that was not what i booked for but i don’t want to stay in no room that the bed have mold. The young lady at the front desk was very understanding and tried to resolve things for me, but unfortunately requests fell short, not only i never got a room the bed was never got looked at. I had to be the one to go back to the front desk to again ask after staying out of my room for half of the day because that’s what i was told( someone would come look at it) This property has so much potential, all they have to do is renovate all of it. As well as why is the water park a separate fee? This resort is booked because of the water park I’m sure but you have to pay a separate fee for it which is insane to me

Stayed at this property for a short Universal trip. The location is great. It was one adult and two teenagers, so we got a two room suite. Lots of room and very clean. The pool area was nice as was the dock and the little arcade was a fun addition. Definitely a location we’ll return to for future trips and one I’d recommend if you have older kids and need space. Two things guests should be aware of: 1. The shuttle is very limited and not really helpful if you’re trying to get the most park hours. However, the location is close enough that Uber was reasonable so we didn’t mind. 2. The cafe/bar has short hours (closed by 3) and for breakfast they had one guy working. He was doing great, but it still took so long to get sandwiches and coffee that we decided to make breakfast in the suite the rest of the time. Definitely not a deal breaker for us as the cost, location, and overall quality was worth it, but something to be aware of. I’m sure we’ll be back soon.

Look, I’m not knocking the place, just sharing my experience. Take it for what it’s worth. After researching options for a 15-year-old spring break, I chose Westgate Villas Resort in Kissimmee. It’s a large, clean, very family-oriented property. Where it falls short is food and flexibility. There are four options. El Amigo is standard Mexican. The arcade spot is typical fried food. The water park burger spot is actually solid, but it closes whenever the weather shuts down the park, which happened daily. The one place with real upside, Sid’s sports bar, is closed Monday and Tuesday, which meant missing the college basketball championship. Oh…there is no place that services actual breakfast. There is a hotel coffee shop with long lines where you can grab Starbucks type drinks and bagels and lemon loafs but there’s no brick and mortar breakfast place. I still can’t get my head around that. When the weather turns, your options shrink fast. You’re left with just Mexican, ice cream, and the arcade. That’s the gap. Net, glad we came and made the most of it, but I wouldn’t return. If weather impacts your trip, there isn’t enough to do. We’ll look for more dynamic options next time.

Everything was great! Less then 5 min walk to the beach. Big pool area and bar. When we needed something, they were kind and quick to get it to us! We would definitely stay again!