Lunamatrona Vacation Packages

We enjoyed some parts of the hotel such as the pool and private beach for which towels are provided daily, the entertainment was lovely and quite entertaining, even though it was meant for kids. What really disappointed us was the food, the selection was very minimal and the quality of the food does not correspond with the 4 star hotel rating. Moreover, the 'air conditioning' which is not air-conditioning but central heating and cooling was horrid, we barely slept for the first 3 nights while it was on full blast for the whole 3 days, and then we kind of slept on the last day but we had to sleep on a single sofa bed directly under the port where the coolness comes out. We spoke with reception who were helpful and subsequently sent maintenence whom did nothing. We were not offered alternative accommodation making it quite an un-enjoyable experience. The doors are also very thin and slam hard, so we kept being woken up by doors slamming. Other than that, the room was amazing, I believe we got upgraded to room 3406 which had a crazy panoramic view and we really enjoyed that. No complaints about housekeeping, super clean and tidy work, props. Front desk were all super lovely especially the guy who checked us in, we forgot his name but he was truly lovely. Big up to the entertainment team, you made us laugh and enjoy it x Very good destination, accessible but food is simply horrible and almost no restaurants around (2 close that dont open on Mondays) -KC

Beautiful property, the food was very good and the staff was friendly and helpful.