[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # The Leicester Square Collection Apartment with kitchen, steps from Leicester Square ![Traditional Apartment, 1 Bedroom, Courtyard View | Private kitchen](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/399a375d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Traditional Apartment, 1 Bedroom, Courtyard View | Living area](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/562c73f3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Apartment, 1 Bedroom, Balcony, City View](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/7c2a1e7c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Apartment, 1 Bedroom, Balcony, City View | Living area](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/9143163e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/89825452.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies A short walk from Leicester Square and Piccadilly Circus, The Leicester Square Collection provides laundry facilities and more. Stay connected with free in-room WiFi. 5.6 ## Popular amenities - Dryer - Washer - Kitchen - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17885068&PinnedHotelID=17885068&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Traditional Apartment, 1 Bedroom, Courtyard View](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/40e102f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Apartment, 1 Bedroom, Courtyard View ### Highlights Balcony Kitchen Refrigerator Dishwasher Flat-screen TV Washer/dryer Premium bedding Separate bedroom - 450 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Economy Studio](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/af4a3579.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Studio ### Highlights Kitchen Refrigerator Dishwasher Flat-screen TV Washer/dryer Premium bedding Separate bedroom Private bathroom - 300 sq ft - Sleeps 2 - 1 King Bed ![Basic Studio](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/64103d7a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio ### Highlights Kitchen Dishwasher Flat-screen TV Washer/dryer Premium bedding Sofa bed Separate bedroom Private bathroom - 150 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/672f4d41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom, City View ### Highlights Kitchen Dishwasher Flat-screen TV Washer/dryer Premium bedding Separate bedroom Private bathroom Hair dryer - City view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Flat-screen TV](https://images.trvl-media.com/lodging/18000000/17890000/17885100/17885068/45cd2f0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Apartment, 1 King Bed with Sofa bed, City View ### Highlights Kitchen Dishwasher Flat-screen TV Washer/dryer Premium bedding Separate bedroom Private bathroom Hair dryer - 400 sq ft - City view - Sleeps 4 - 1 King Bed and 1 Large Twin Sofa Bed ## You may also like Ad ![Garden](https://images.trvl-media.com/lodging/1000000/60000/55000/54993/84c21fd9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bedford Hotel London City Centre - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.6 Excellent 1,699 reviews CA $249 CA $299 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=3efe8cbd-7fee-4271-b098-e905289333eb&top_cur=CAD) Ad ![Daily full breakfast (GBP 20 per person)](https://images.trvl-media.com/lodging/1000000/10000/200/179/7dc50d5d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Strand Palace Hotel London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 4,460 reviews CA $261 CA $313 total includes taxes & fees Oct 19 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Leicester-Square-Collection.h17885068.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Leicester-Square-Collection.h17885068.Hotel-Information) ## About the area London City Centre, a neighborhood in London, is home to The Leicester Square Collection. The British Museum and Big Ben are notable landmarks, and some of the area's activities can be experienced at Wimbledon Tennis Club and Twickenham Stadium. Check out an event or a game at Royal Albert Hall, and consider making time for London Eye, a top attraction not to be missed. [Visit our London travel guide](https://www.expedia.ca/London.dx178279) [View more Apartments in London](https://www.expedia.ca/London-Apartments.d178279-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51068%2C-0.13189&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FqnbO4sSgJ_fzCHbnsTRNHaUXx0=) 5 Wardour Street, London, England, W1D 6PB ### What's nearby - Piccadilly Circus - 3 min walk - 0.3 km - Leicester Square - 3 min walk - 0.3 km - Trafalgar Square - 6 min walk - 0.6 km - The British Museum - 15 min walk - 1.3 km - Buckingham Palace - 16 min walk - 1.4 km ### Getting around - Piccadilly Circus Underground Station - 3 min walk - Charing Cross Station - 8 min walk - London City Airport (LCY) - 44 min drive ### Restaurants - ‪Shake Shack Leicester Square - ‬1 min walk - ‪Happy Bar and Grill - ‬1 min walk - ‪Bubblewrap Waffle - ‬1 min walk - ‪Burger & Lobster Leicester Square - ‬1 min walk - ‪Misato - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### The Leicester Square Collection Apartment with kitchen, steps from Leicester Square Laundry facilities, express check-out, and free WiFi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with an oven, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and an electric kettle. Limited housekeeping is available. The Leicester Square Collection offers 12 accommodations with washers/dryers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star apartment have kitchens with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include bathtubs or showers and complimentary toiletries. This London apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a limited basis. ## Similar properties ![Apartment, Private Bathroom (5)](https://images.trvl-media.com/lodging/113000000/112640000/112637800/112637791/ec8b908b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gloucester Place Studios London City Centre - Free WiFi - Microwave - Kitchen 6.2 34 reviews CA $140 CA $168 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=112637791&PinnedHotelID=112637791&HadPinnedHotel=true®ionId=-1&adults=2) ![Cafe](https://images.trvl-media.com/lodging/43000000/42300000/42297100/42297074/b83dba3b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zedwell Piccadilly Circus London City Centre - Free WiFi - Air conditioning - 24/7 front desk - Soundproof rooms 7.6 Good 5,252 reviews CA $140 CA $168 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=42297074&PinnedHotelID=42297074&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/980000/974900/974886/f291a4cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Inn London Kensington London City Centre - 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Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Family friendly - Crib: GBP 15 per day ### Kitchen - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Microwave - Oven - Stovetop ### Bedrooms - Bedroom - Premium bedding - Rollaway/extra bed: GBP 35 per day ### Bathroom - 1 private bathroom - Bathtub or shower - Free toiletries - Hair dryer ### Entertainment - Flat-screen TV with cable channels ### Laundry - Laundry facilities - Washer/dryer ### Pets - No pets allowed ### Suitability/Accessibility - Elevator - Smoking not allowed ### Services and conveniences - Housekeeping (limited availability) - Iron/ironing board ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 12 units - Built in 2016 ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: 11 PM Late check-in fee: GBP 35 for check-in after 11 PM Minimum check-in age: 25 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 35.0 per day Cribs (infant beds) are available for GBP 15.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 250.0 per stay We have included all charges provided to us by the property. ### Optional extras - Late check-in fee: GBP 35 for check-in after 11 PM - Crib (infant bed) fee: GBP 15.0 per day - Rollaway bed fee: GBP 35.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds This property accepts credit cards Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Leicester Square Collection Apartment London Leicester Square Collection Apartment Leicester Square Collection London Leicester Square Collection The Leicester Square Collection London The Leicester Square Collection Apartment The Leicester Square Collection Apartment London ## Frequently asked questions ### Is The Leicester Square Collection pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Leicester Square Collection? > This property doesn't offer parking. ### What time is check-in at The Leicester Square Collection? > Check-in start time: 4 PM; Check-in end time: 11 PM. ### What time is check-out at The Leicester Square Collection? > Check-out is at 11 AM. ### Where is The Leicester Square Collection located? > Located in London City Centre, this apartment building is steps from Leicester Square and Piccadilly Circus. Trafalgar Square and Piccadilly are also within 10 minutes. Piccadilly Circus Underground Station and Leicester Square Underground Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Leicester Square Collection Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.0 Cleanliness ### 8.2 Location ### 5.4 Staff & service ### 5.6 Property conditions & facilities 10 - Excellent 21 8 - Good 49 6 - Okay 37 4 - Poor 26 2 - Terrible 60 ### 6/10 Okay #### Ayvin R. Oct 10, 2019 Liked: Cleanliness, check-in, location, listing accuracy Disliked: Communication #### Good practical base for the West End but terrible communication with manager Great location in the heart of the West End. Not much natural light but out most of the time, so not a big deal. No basic store cupboard items, so if you want to self cater, bring everything - salt, teabags etc. Comfortable bed and sofa bed. As in the West End, some night life noise until around 1.00 a.m. so closed windows is best, but could be hot and stuffy in warm weather. Helpful and friendly reception staff. Booked 2 beds for 2 people but confirmation email said they would supply one bed for one person. Tried to email and message through HomeAway several times to sort this out but never received an answer. Had to phone HomeAway customer support to get a phone number to confirm bed arrangements and arrange a time to meet at their meeting point to gain access. Photos are representative as an example of the owner's properties - you don't know this until you have booked. Would go again now I know how to directly contact reception. ##### Ayvin R. Stayed 2 nights in Sep 2019 ### 2/10 Terrible #### Eric E. Dec 29, 2019 Disliked: Cleanliness, check-in, communication #### In the middle of the Theater District, but ... At first blush, the space was clean and simple, and in a good location, as was advertised. As we "lived in it", we found that there were no forks, the stove and the hot plates did not work. There was mold and mildew in the shower, the tape in the corners of the bedroom windows did not hold out the noise and the air. The location was good, but it was very noisy until well past 1:00am. We ended up sleeping on the hide-a-bed to escape the street noise. Communication with management was not good until the day before we arrived. When we let them know about the mold and mildew, no response. We have stayed with VRBO many times, but this was the first time we were not happy with the apartment. I hope they are able to fix the above mentioned items before renting to anyone else. ##### Eric E. Stayed 3 nights in Dec 2019 ### 2/10 Terrible #### C. Dec 2, 2019 Disliked: Cleanliness, amenities, property conditions & facilities Ne correspond pas à la chambre réservée... sal ... Lors de notre arrivée, on nous a donné une autre adresse d'une autre batiement un peu plus loin que celui réservé. Dessus ##### C. Stayed 4 nights in Nov 2019 ### 8/10 Good #### Bradley Nov 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect for my trip. Close to everything. Great little one-bedroom flat. Perfectly located. Larger than expected. Great shower. Bed was ok. Couch was comfy. Located in soho/convent garden area. Close to the west end, Chinatown, casinos, restaurants, etc. ##### Bradley Stayed 4 nights in Nov 2019 ### 2/10 Terrible #### JOSE LUIS Nov 8, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### No reserven no lo recomiendo Las fotos mostradas no son lo que tienen en realidad los espacios muy diferentes y el estado el departamento en general, muy deteriorado, tienen un área dentro del departamento lleno de tríques o cosas viejas, la entrada es una calle de servicio de restaurantes hay basureros y no se siente seguridad ##### JOSE LUIS Stayed 2 nights in Nov 2019 ### 2/10 Terrible #### Thu Trinh Nov 4, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Startet bra da vedkommende kom for å møte oss for å gi nøkkel. Senere på dagen så vi en mus inne i leiligheten. Ringte da ansvarlig og de sa at de ##### Thu Trinh Stayed 2 nights in Nov 2019 ### 8/10 Good #### Verified traveller Nov 2, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 3 nights in Oct 2019 ### 4/10 Poor #### Elizabeth Oct 28, 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Location is the only positive. Positive: The location was great. Towels and extra bedding available. Negatives: After I booked, I wasn’t given contact info to the host so I could let them know when we would arrive so I had to call long distance to the phone number. Next, it was the most uncomfortable couch bed ever with rips and blood stains all over it. YUCK. Mildew smell throughout entire apt. No hot water in shower! We called to get it fixed and still no hot water in shower only in the sink. No mirror in bathroom which is hard for getting ready. It was also very loud at night so bring your ear plugs. Stains on carpet in bedroom. Also, very cramped for 4 adults to stay 2 nights. ##### Elizabeth Stayed 2 nights in Oct 2019 ### 6/10 Okay #### Anders Oct 20, 2019 Liked: Room comfort ##### Anders Stayed 4 nights in Oct 2019 ### 6/10 Okay #### Dorthe Oct 18, 2019 #### Mere central beliggenhed findes vist ikke Mere central beliggenhed findes vist ikke. Lejlighende var ren og pæn,men meget slidt og meget mørk. Vi boede på 1. sal og der var meget støj fra gaden ##### Dorthe Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### Verified traveller Oct 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Superb location and easy to meet up with the service provider ##### Verified traveller Stayed 1 night in Oct 2019 ### 2/10 Terrible #### Sabrina Oct 4, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort ##### Sabrina Stayed 2 nights in Sep 2019 ### 6/10 Okay #### Verified traveller Oct 4, 2019 Liked: Cleanliness, staff & service, amenities je ne comprends pas que l'adresse indiquer ne soit pas la bonne . Nous avons du attendre que l'on viennent nous chercher pour faire 250 m . Bizarre . appart bien situé . ##### Verified traveller Stayed 2 nights in Sep 2019 ### 8/10 Good #### Verified traveller Oct 2, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The location was perfect. The communication prior to attuning was non existent that I was worried about the booking. ##### Verified traveller Stayed 2 nights in Sep 2019 ### 8/10 Good #### Verified traveller Oct 1, 2019 Liked: Cleanliness, room comfort Centrally located easy to get around ##### Verified traveller Stayed 2 nights in Sep 2019 ### 4/10 Poor #### Lisbeth Sep 24, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities #### Skuffende opphold. 1: WiFi-nettet fungerte ikke selv om vi informerte flere av de ansatte om dette problemet. Dette var en del av tjenestene som vi hadde betalt for. 2: Store problemer å få til bagasjedropp på ankomstdagen etter mange telefoner til sentralbordet. Dessuten var det oppgitt feil telf.nr. Måtte ringe Hotels.com for å få oppgitt annet tlf.nr. 3:Manglende kjøkkenhåndklær/kluter på kjøkken 4: Flere av hyllene i kjøleskapet var ødelagt 5:Svært lav betjening av Resepsjonen i helgen. ##### Lisbeth Stayed 5 nights in Sep 2019 ### 10/10 Excellent #### מירי Sep 24, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful apartment Great location ##### מירי Stayed 5 nights in Sep 2019 ### 8/10 Good #### Lise Sep 23, 2019 Liked: Cleanliness, room comfort ##### Lise Stayed 3 nights in Sep 2019 ### 2/10 Terrible #### Magnus Sep 23, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't book Service non exitent. No bedding linen. No wardrobe. Shower catastrophic. No elevator. ##### Magnus Stayed 2 nights in Sep 2019 ### 8/10 Good #### Verified traveller Sep 16, 2019 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities It’s what you would expect for a budget stay in a great location. Not disappointed at all. ##### Verified traveller Stayed 2 nights in Sep 2019 ### 8/10 Good #### Verified traveller Sep 12, 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Fantastisk belig.hed. Meget støj. Mangler utensil. Fantastisk beliggenhed.-Tæt på supermarked.- Manglede blot fornødenheder, som kunne hæve tilfredsheden betydeligt, såsom: en elkedel- hårtørrer- flere gryder af varierede størrelser- mere bestik heriblandt en ostehøvl og en saks ,-en topmadras til sovesofaen eller gerne en større sovesofa.( måske en musefælde😏) - meget hjælpsomt og venligt personale . Rigelig støj i soveværelset. —Vil gerne tilbage dertil. ##### Verified traveller Stayed 5 nights in Sep 2019 ### 2/10 Terrible #### Andrew Sep 11, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotels.com Complaint Do not stay here at all cost. Our booking was for three nights. The only positive is the property location, in the middle of everything if you want that. Otherwise no front desk and property management is not responsive. First it took a few attempts to get a hold of some to collect our key, 2nd no A/C, it was broken (In August), 3rd, no running water. Could not reach property management, finally they showed up and said we will return. Never returned. Lastly, Hotels.com only helped by offering a 28% voucher. I argued I did not receive the service I ordered. Hotels.com claimed they didn't get refunded so I couldn't get refunded. The fact is I ordered through Hotels.com and Hotels.com should make this right. I have attempted to escalate this with no response. I'm not surprised. Try finding a number or department to submit a complaint to Hotels.com or Expedia. ##### Andrew Stayed 3 nights in Aug 2019 ### 8/10 Good #### JEAN RENÉ Sep 10, 2019 Liked: Cleanliness, staff & service ##### JEAN RENÉ Stayed 4 nights in Sep 2019 ### 8/10 Good #### Verified traveller Sep 7, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is in a great location in the Soho district of London. ##### Verified traveller Stayed 4 nights in Sep 2019 ### 8/10 Good #### Verified traveller Sep 4, 2019 Liked: Cleanliness OK in terms of bed bathroom and kitchen which I didn’t use ##### Verified traveller Stayed 1 night in Aug 2019 ## Expedia's Latest Trends ### Hotels > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.ca/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Staycity London Dalston](https://www.expedia.ca/London-Hotels-Kingsland-Locke.h57227439.Hotel-Information) > > [ibis London Earls Court](https://www.expedia.ca/London-Hotels-Ibis-London-Earls-Court.h14264.Hotel-Information) > > [Crowne Plaza London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Crowne-Plaza-London-Heathrow-T4.h22334825.Hotel-Information) > > [London Heathrow Marriott Hotel](https://www.expedia.ca/London-Hotels-London-Heathrow-Marriott-Hotel.h438504.Hotel-Information) > > [ibis London Heathrow Airport](https://www.expedia.ca/London-Hotels-Ibis-London-Heathrow-Airport.h16754.Hotel-Information) > > [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.ca/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > > [Danubius Hotel Regents Park](https://www.expedia.ca/London-Hotels-Danubius-Hotel-Regents-Park.h26085.Hotel-Information) > > [Hyatt Place London Heathrow Airport](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-Heathrow-Airport.h1716953.Hotel-Information) > > [Ibis budget London Heathrow Central](https://www.expedia.ca/London-Hotels-Ibis-Budget-London-Heathrow-Central.h72386009.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [The Stratford, Autograph Collection](https://www.expedia.ca/London-Hotels-The-Stratford-Hotel-London.h31325464.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.ca/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Leonardo London Heathrow Airport](https://www.expedia.ca/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information) > > [Hampton by Hilton London City](https://www.expedia.ca/London-Hotels-Arbor-City-Hotel.h201127.Hotel-Information) > > [Tribe London Canary Wharf](https://www.expedia.ca/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > > [MOXY London Heathrow Airport](https://www.expedia.ca/London-Hotels-MOXY-London-Heathrow-Airport.h20463397.Hotel-Information) > > [Holiday Inn London Heathrow - Bath Road by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Heathrow-Bath-Road.h25727547.Hotel-Information) > > [Thistle London Heathrow Terminal 5](https://www.expedia.ca/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > > [Mama Shelter London - Shoreditch](https://www.expedia.ca/London-Hotels-Mama-Shelter-London-Shoreditch.h1886693.Hotel-Information) > > [DoubleTree by Hilton London - Docklands Riverside](https://www.expedia.ca/London-Hotels-DoubleTree-By-Hilton-London-Docklands-Riverside.h2456.Hotel-Information) > > [Stamford Bridge Hotel London](https://www.expedia.ca/London-Hotels-Stamford-Bridge-Hotel.h65802.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Hyatt Place London City East](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-City-East.h60903297.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.ca/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Radisson RED Hotel London Heathrow](https://www.expedia.ca/London-Hotels-Radisson-RED-Hotel-London-Heathrow.h46218383.Hotel-Information) > > [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.ca/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > > [Novotel London West](https://www.expedia.ca/London-Hotels-Novotel-London-West.h17246.Hotel-Information)