Title: Kensington and Chelsea Apartment - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=19387605&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Kensington and Chelsea Apartment Apartment in London, 5-minute walk to Kensington High Street ## Photo gallery for Kensington and Chelsea Apartment ![Basic Studio, 1 Double Bed - Kensington and Chelsea Apartment (London)](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/04c06bb6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance - Kensington and Chelsea Apartment (London)](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/3ca2a0bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Basic Studio, 1 Double Bed - Kensington and Chelsea Apartment (London)](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/91f9c653.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Kensington and Chelsea Apartment (London)](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/00cbb931.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 3 Bedrooms | In-room dining - Kensington and Chelsea Apartment (London)](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/4933818a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Close to Kensington High Street and Hyde Park, Kensington and Chelsea Apartment has plenty to offer. Stay connected with free in-room WiFi. ## Reviews 5.0 ## Popular amenities - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 21 - Jan. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 22 - Jan. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=19387605&PinnedHotelID=19387605&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 3 of 3 rooms ### View all photos for Apartment, 1 Bedroom (Flat 1A) ![Apartment, 1 Bedroom (Flat 1A)](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/2858b27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom (Flat 1A) ### Highlights Separate dining area Refrigerator Flat-screen TV Separate bedroom Private bathroom Hair dryer Microwave Electric kettle - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Apartment, 3 Bedrooms ![Apartment, 3 Bedrooms](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/e2513749.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Separate dining area Refrigerator Flat-screen TV 3 bedrooms Private bathroom Hair dryer Microwave Electric kettle - 3 bedrooms - Sleeps 6 - 3 Double Beds ### View all photos for Basic Studio, 1 Double Bed ![Basic Studio, 1 Double Bed](https://images.trvl-media.com/lodging/20000000/19390000/19387700/19387605/04c06bb6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio, 1 Double Bed ### Highlights Refrigerator Flat-screen TV Private bathroom Hair dryer Microwave Electric kettle Coffee/tea maker Stovetop - 161 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/10000000/9580000/9577200/9577114/2ecf5c2b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mitre House Hotel London City Centre - Breakfast included - Parking included - Free WiFi - Bar 8.2 Very good 2,357 reviews CA $154 CA $185 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/London-Hotels-Mitre-House-Hotel.h9577114.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=bd5e19ae-86c6-451e-953b-061f5bfe4c7e&top_cur=CAD) Ad ![Daily buffet breakfast (GBP 16.50 per person)](https://images.trvl-media.com/lodging/1000000/890000/882800/882761/4d97c95e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Thistle London Heathrow Terminal 5 Heathrow Villages - 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Kitchen - Pet friendly - Free WiFi - Air conditioning 8.8 Excellent 1,335 reviews CA $156 CA $188 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/London-Hotels-Fraser-Suites-Queens-Gate.h201089.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=bd5e19ae-86c6-451e-953b-061f5bfe4c7e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Kensington-And-Chelsea-Apartment.h19387605.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Kensington-And-Chelsea-Apartment.h19387605.Hotel-Information) ## About the area London City Centre, a neighborhood in London, is home to Kensington and Chelsea Apartment. Kensington High Street and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Kensington Gardens. Check out an event or a game at Royal Albert Hall, and consider making time for Natural History Museum, a top attraction not to be missed. [Visit our London travel guide](https://www.expedia.ca/London.dx178279) [View more Apartments in London](https://www.expedia.ca/London-Apartments.d178279-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49904%2C-0.18349&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rbZ6gUUaL2HclZybLGxsTP_7KxM=) 3A Gloucester Road, London, England, SW7 4PP ### What's nearby - ![The Royal Albert Hall entrance statue at south Kensington as seen on a sunny spring morning](https://images.trvl-media.com/place/6079005/8e88493c-0658-405d-9c80-158fb50fe17b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Imperial College London 4 min walk \- 0.4 km - ![Kensington High Street showing heritage architecture and street scenes](https://images.trvl-media.com/place/6145129/ed984660-ce03-43c4-9661-01da6ed7cbf3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kensington High Street 4 min walk \- 0.4 km - ![Kensington Gardens which includes a park as well as a small group of people](https://images.trvl-media.com/place/6079011/a78a1778-3e26-4106-8a25-6f1e92bed37c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kensington Gardens 4 min walk \- 0.4 km - ![Royal Albert Hall showing heritage architecture, street scenes and theatre scenes](https://images.trvl-media.com/place/501547/104e0937-a0a6-4554-9d70-0d122a5a5953.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Royal Albert Hall 7 min walk \- 0.7 km - ![Hyde Park featuring a garden, a river or creek and watersports](https://images.trvl-media.com/place/507738/66d59579-a9fc-4a02-8886-325e585c864b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hyde Park 10 min walk \- 0.9 km ### Getting around - Kensington (Olympia) Station 3 min drive - Gloucester Road Underground Station 6 min walk - London City Airport (LCY) 52 min drive ### Restaurants - Fait Maison 2 min walk - Hjem 3 min walk - Coco Momo 2 min walk - Guillam Coffee House 1 min walk - The Queens Arms 2 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Kensington and Chelsea Apartment Apartment in London, 5-minute walk to Kensington High Street This smoke-free apartment building features free WiFi in public areas. Each apartment provides a refrigerator and a microwave, plus free WiFi and a flat-screen TV with digital channels. A stovetop, a coffee/tea maker, and a hair dryer are among the other amenities available to guests. Limited housekeeping is available. Kensington and Chelsea Apartment offers 2 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided on a limited basis. ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/12000000/11630000/11626700/11626641/283d9dfc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Inn London Hanger Lane Ealing - Free WiFi - Breakfast available - Parking available - 24/7 front desk 8.0 Very good 28 reviews CA $80 CA $97 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=11626641&PinnedHotelID=11626641&HadPinnedHotel=true®ionId=-1&adults=2) ![Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/100000000/99800000/99792800/99792716/c02c61d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bob W London Earl's Court -Warwick Road London City Centre - Free WiFi - Gym - Microwave 7.4 Good 34 reviews CA $123 CA $147 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=99792716&PinnedHotelID=99792716&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/97000000/96260000/96258700/96258628/40554ecb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homefield Lodge Park Royal - 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Breakfast included - Free WiFi - Air conditioning - Parking available 8.2 Very good 1,000 reviews CA $115 CA $138 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=989491&PinnedHotelID=989491&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Coffee/tea maker - Electric kettle - Microwave - Oven - Refrigerator - Stovetop ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom ### Entertainment - Flat-screen TV with digital channels ### Pets - No pets allowed ### Suitability/Accessibility - Smoking not allowed ### Services and conveniences - Iron/ironing board - Limited housekeeping ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Fire extinguisher ### General - 2 units ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6 PM Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before 10 AM ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: GBP 100 per stay We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is professionally cleaned ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Alcohol is not served or permitted at this property ### Property is also known as Kensington Chelsea Apartment Kensington And Chelsea Kensington and Chelsea Apartment London Kensington and Chelsea Apartment Apartment Kensington and Chelsea Apartment Apartment London ## Frequently asked questions ### Is Kensington and Chelsea Apartment pet-friendly? ### How much is parking? ### What time is check-in at Kensington and Chelsea Apartment? ### What time is check-out at Kensington and Chelsea Apartment? ### Where is Kensington and Chelsea Apartment located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kensington and Chelsea Apartment Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.8 Cleanliness ### 8.8 Location ### 5.4 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 4 8 - Good 7 6 - Okay 4 4 - Poor 9 2 - Terrible 13 ## Reviews ### 8/10 Good #### Bernard Sep 18, 2022 Liked: Cleanliness, room comfort Disliked: Communication Communication on arrival and to get to the apartment needs to improve ##### Bernard Stayed 1 night in Sep 2022 ### 4/10 Poor #### SILVIA Oct 26, 2022 Disliked: Cleanliness, amenities, property conditions & facilities El apartamento es más grande de lo que aparenta pero deberían mejorarlo. El colchón es inexistente, está totalmente hundido y te clavas los muelles. Las almohadas mejor ni mirarlas porque están totalmente amarillas. La limpieza es horrible, en la alfombra me encontré hasta cristales. Hay una ventana rota. El baño es pequeño pero está bien, solo tienen que arreglar el váter que estaba suelto. La nevera no funcionaba y nos la arreglaron el penúltimo día. ##### SILVIA Stayed 4 nights in Oct 2022 ### 2/10 Terrible #### Lyudmyla Oct 1, 2021 Disliked: Communication arrived to the place and no signs. tried to a bill. no answer. tried to call by phone. no answer. waited next to the door 30 min. no one opened the door. it looks awful at the door. it is scam. Lost my money. turn around and looked for another place to stay. absolutely horrible. ##### Lyudmyla Stayed 1 night in Sep 2021 ### 2/10 Terrible #### Verified traveller Sep 26, 2021 Disliked: Cleanliness, room comfort Worst experience don’t go, there is no check in person answering the phone , no towels , no clean sheets ##### Verified traveller Stayed 1 night in Sep 2021 ### 2/10 Terrible #### Austin Sep 23, 2021 Disliked: Cleanliness, room comfort, communication #### Pathetic Please don't book the accommodation, no one was picking up the phone when we called on the number provided to get the room key. We had to find another room in the middle of the night because we couldn't get in touch with the apartment owner. ##### Austin Stayed 2 nights in Sep 2021 ### 2/10 Terrible #### Verified traveller Jun 8, 2021 Disliked: Cleanliness, property conditions & facilities, communication This is a scam. I called the owner several times but the number didnt work. I had to find another hotel for the duration of my reservation. No email and the number on the website doesnt work. BEWARE! ##### Verified traveller Stayed 2 nights in Jun 2021 ### 8/10 Good #### David Jun 6, 2021 Liked: Room comfort Disliked: Communication #### Well situated apartment in Kensington Our apartment instructions from Hotels.com advised us to ring the owner a couple of days before our arrival. To cut a long story short, Hotels.com provided us with two telephone numbers, one was constantly engaged and another ending in '53' just kept ringing and ringing. Even Hotels.com had problems getting in contact with the owner. After looking at a previous customer review, we found that the owner was contactable via the reception at CROMWELL INTERNATIONAL HOTEL down the next street where we went to sort out our stay and were given the key. It had been very stressful trying to get in contact with someone about our stay - this should not have happened to us. We arrived at our apartment which was well situated in relation to museums, Chelsea and other sights. The apartment had two bedrooms with clean bedding. However, the apartment is very ‘tired’ and needs decorating and updating. The back bedroom has a boiler in it in the corner and it can be difficult getting to sleep at night with it’s constant ‘clicking’ and firing up every few minutes. There is no extractor fan in the shower room so there is mould along the top of the ceiling. Also, there is a large broken tile on the bottom step of the shower area which needs attention. Despite the few negative points, we made the most of out stay at the apartment. It’s a shame the owners haven’t renovated the apartment as it could be really lovely. ![Sharp floor bar in kitchen area needs serious attention. ](https://a.travel-assets.com/ugc/hotel-reviews/81BBA40AEFE7DF5AD320971A9F557D81777FF5311622287812512.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tiled step in shower room needs serious attention ](https://a.travel-assets.com/ugc/hotel-reviews/3B3D17E4E7EA777BCC65ED0BF8450E3991065D041622287811460.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Floor area in kitchen area - lethal floor bar that you could hurt your foot on. ](https://a.travel-assets.com/ugc/hotel-reviews/BB2610EE5E5A6E8FB1CCE78BC1E97423107292FA1622287812166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 5 nights in May 2021 ### 6/10 Okay #### Verified traveller Jun 6, 2021 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The property had everything we needed for us, a family of four. Great location too. ##### Verified traveller Stayed 3 nights in Jun 2021 ### 2/10 Terrible #### Verified traveller Dec 21, 2020 Disliked: Cleanliness, amenities, communication Terrible communication with the owner of the property from the beginning (tried calling 2 days to get check in instructions and there was no answer until the night before check in and when in the apartment for another issue and never got a call back). The cigarette smell in the apartment was very strong and the boiler stopped working several times so heating didn't work properly (in winter time). Also the television never worked. Tried contacting the owner but never answered. NOT RECOMMENDED at all. Location is good but the rest is terrible. ##### Verified traveller Stayed 2 nights in Dec 2020 ### 4/10 Poor #### Verified traveller Nov 16, 2020 Disliked: Room comfort, communication #### I tried to call them on the number given for 3 day details said Ironing board. No ironing board. Oven - no oven. TV - tv ariel connection broken. Could not get answer to the phone number given ever. Clean but smelt of damp. ##### Verified traveller Stayed 2 nights in Nov 2020 ### 2/10 Terrible #### Colin Nov 29, 2018 We arrived a little earlier than arranged, 2:40 instead of 3:00\. Tried to call owners to see if they could come a little earlier, as it was pouring with rain and we were standing out in it, no answer. Tried several times to contact them,40 minutes, never got an answer. Called Hotels.com. After a further 30 minutes, they were able to contact the owners. Hotels.com then told me we had to walk to a hotel about a half mile away, in the pouring rain, to collect the keys as the owners were not coming. Not being familiar with London, Hotels.com had to direct me to the hotel to collect the keys. UNBELIEVABLE, over an hour and a half waiting in the rain before we could get in. No apology or any other contact with the owners. WILL NEVER BOOK THIS APARTMENT AGAIN AND STRONGLY ADVISE NOBODY DOES!! ##### Colin Stayed 1 night in Nov 2018 ### 8/10 Good #### Neil Nov 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Better than the reviews give credit for. We visited for the winter wonderland in Hyde park and the apartment location was perfect. The apartment had everything needed for a short stay the beds kitchen and bathroom were all clean and tidy and basic kitchen appliances availible for longer stays. Price was reasonable for the area, time if year and location and would stay again if needed. Please note collection of keys should be from the cromwell international only a few minutes from apartment if unable to give accurate meet time to the host. ##### Neil Stayed 2 nights in Nov 2018 ### 2/10 Terrible #### Verified traveller Nov 20, 2018 Disliked: Staff & service, amenities, property conditions & facilities beliggenhed, Meget dårlig oplevelse ved ankomsten, måtte ringe 19 gange inden vi kom i kontakt med en person, selvom vi havde aftalt hjemmefra hvornår vi var der. ##### Verified traveller Stayed 3 nights in Nov 2018 ### 10/10 Excellent #### dennis Oct 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Near to resto shops bus and train station ##### dennis Stayed 1 night in Oct 2018 ### 2/10 Terrible #### Verified traveller Oct 8, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No volvemos Aunque la persona que nos entregó las llaves intentó ayudarnos, no es un apartamento para 7 adultos, tal y como dijo el anuncio, porque faltaba una cama (solo había 3 camas dobles) Tuvimos que dormir 3 adultos en una cama. No hay calefacción. Solo nos dieron una llave para 7 personas. La caldera estaba en una de las habitaciones y olía a gas. El estado de la casa en general era bastante malo. ##### Verified traveller Stayed 2 nights in Oct 2018 ### 4/10 Poor #### Judith Oct 7, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Our Europe Trip from Down Under. The place was hard to find, no sign or notice, we end up paying the taxi driver extra (with meter) to ring the owner and check the correct address. the place was very dusty, one double bed was located on the attic, which we cannot not stand up. the stair design was dangerous, heater, oven and TV not working. no bath mat supplied when the bath room has stairs and broken tiles. not pleasant at all, Hotel .com should have a standard check before listing this type of place. no lifts we end up helping another tenant located on the fourth floor with her 25kg luggage, next door tenant complained about have to ask another tenant to let her into her own apartment for few days before getting her own key and was unable to contact the owner or Manager. the only thing is, its close to Kensington Palace and some shops. not worth the price we paid for. 4 chairs only for a booking of 6 people and our group is not fussy, happy with basic essentials. Not Happy Jan ##### Judith Stayed 4 nights in Sep 2018 ### 10/10 Excellent #### rojyar Sep 27, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Would be book again Everything was okay, good location, house was clean but when we check in the guy who give us a key he wasn’t friendly at all he didn’t even show us anything just hand the key outside and say bye. ##### rojyar Stayed 1 night in Sep 2018 ### 8/10 Good #### Verified traveller Sep 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, very near to central London and outside congestion zone. Lovely rooms. ##### Verified traveller Stayed 1 night in Sep 2018 ### 4/10 Poor #### Michael J Sep 14, 2018 Good location and near to tube, shops and restaurants close by for all your needs. Basic facility, with a very noisy front door that slammed shut each time people entered or exited. We had a normal domestic combination boiler in our room which serviced the whole building, so each time someone in the building turned on the hot tap, the boiler would fire up, this was noisy. In the morning several people using the shower at the same time, meant the water was initially hot but then went cold as it was not meant for this kind of use. ##### Michael J Stayed 1 night in Sep 2018 ### 2/10 Terrible #### grada Sep 7, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Appalling! Unhelpful Contact numbers, lack of clear directions to property which in itself was in poor condition, curtain hooks missing, dust every where. The so called well equipped kitchen had just one teaspoon tomorrow see and 2 mugs. No complementary tea or coffee ( sachets seemed old no expiry date) no acces to TV or wifi as no directions on use found. Step into shower had broken metal strip . Entrance hall a big damp mark on carpet. Would expect to paid to stay there ever again. Left concerns with proprietor without any response. My advise don't bother. No 24/7 service ##### grada Stayed 1 night in Sep 2018 ### 4/10 Poor #### Verified traveller Aug 10, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Posizione discreta pulizia e gestione pessima Arrivati alle 21 anziché alle 11 (causa ritardo volo) contattato infinite volte gestore per avere le chiavi abbiamo atteso fino alle 23.00 per avere le chiavi peccato che serratura rotta (Non si apriva la porta) . Ricontattalo gestore arrivati un ragazzo che apre dall'interno passando dalla finestra (per la serie sicurezza zero) e ci ha aperto... entrati e la casa non era stata pulita. C'erano ancora letti in disordine bagno sporco e soggiorno non sistemato. Alle 24.00 ci propongono di andare a dormire altrove giusto per una notte... sistemazione anche questa di fortuna camera da 3 posti letto in un seminterrato abbiamo dormito in 5.... l'indomani alle 18.00 ci avvisano che casa pronta. Ci rechiamo all'hotel dove ci avevano lasciati per andare nuovamente agli appartamento...peccato che il ragazzo non aveva la macchina e abbiamo dovuto attendere il taxi altra mezz'ora buttata via.... finalmente siamo arrivati all'appartamento. ##### Verified traveller Stayed 3 nights in Aug 2018 ### 10/10 Excellent #### ibraniyi, Nigeria Aug 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Kensington and Chelsea apartment is a perfect place to get peace of mind, closeness to grocery shop at anytime, excellent neighborhood and closeness to all the major tourist attractions ##### ibraniyi Stayed 4 nights in Aug 2018 ### 8/10 Good #### Irene Jun 29, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good - would stay there again! In spite of some trepidation (due to some reviews) the two of us found the apartment to be very good. Although it was a tad on the small side (apartment 1a), bearing in mind the location (close to tube station and plenty of eateries), it was good value for money. One could not fault the cleanliness throughout, the bed was comfortable, towels and shower very good, kitchen equipment similar to many an apartment we have stayed in in the past and tea and coffee sachets were very welcome. Since the apartments do not have a reception we decided to go to Cromwell Hotel from square one and ask for the key there. Within two minutes of waiting the key was produced, one of the young ladies gave us instructions as to how to get there and after a short walk we found the apartments building - slightly off Gloucester Road. If we will ever be in need of overnight stay in this particular part of London we would not hesitate to stay at these apartments again. ##### Irene Stayed 1 night in Jun 2018 ### 4/10 Poor #### M Jun 16, 2018 Disliked: Cleanliness, staff & service #### Not as advertised. Not as advertised. Just two room with 3 double bed. ( Advertised for 3 bed room and sofa bed. There was no sofa bed. Was not clean as expected. Moreover it's not honestly advertised. Customer service was poor. No explanation for any questions. My guest were disappointed. Good thing. Good location. Suitable for 4 people. Overall disappointed as misguided add and poor and rude customer service. ##### M Stayed 4 nights in Jun 2018 ### 2/10 Terrible #### Chris May 29, 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Didn't stay the night boiler broken Very difficult to find property as it's down a little lane off Main Street above a restaurant. Once inside very shabby but ok. Would have spent the night however no hot water at all. We drove home instead of staying so the kids could go to bed clean. Also note there are 3 double beds but one of them is on a lift platform above another. No privacy for either and dangerous for young children. ##### Chris Stayed 1 night in May 2018 ## Expedia's Latest Trends ### Hotels > [Hilton London Kensington](https://www.expedia.ca/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Hyatt Place London City East](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-City-East.h60903297.Hotel-Information) > > [Holiday Inn London Heathrow - Bath Road by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Heathrow-Bath-Road.h25727547.Hotel-Information) > > [Thistle London Heathrow Terminal 5](https://www.expedia.ca/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > > [Mama Shelter London - Shoreditch](https://www.expedia.ca/London-Hotels-Mama-Shelter-London-Shoreditch.h1886693.Hotel-Information) > > [Novotel London West](https://www.expedia.ca/London-Hotels-Novotel-London-West.h17246.Hotel-Information) > > [Danubius Hotel Regents Park](https://www.expedia.ca/London-Hotels-Danubius-Hotel-Regents-Park.h26085.Hotel-Information) > > [Hyatt Place London Heathrow Airport](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-Heathrow-Airport.h1716953.Hotel-Information) > > [Staycity London Dalston](https://www.expedia.ca/London-Hotels-Kingsland-Locke.h57227439.Hotel-Information) > > [ibis London Earls Court](https://www.expedia.ca/London-Hotels-Ibis-London-Earls-Court.h14264.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.ca/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Radisson RED Hotel London Heathrow](https://www.expedia.ca/London-Hotels-Radisson-RED-Hotel-London-Heathrow.h46218383.Hotel-Information) > > [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.ca/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > > [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.ca/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > > [Hampton by Hilton London City](https://www.expedia.ca/London-Hotels-Arbor-City-Hotel.h201127.Hotel-Information) > > [a&o London Docklands Riverside](https://www.expedia.ca/London-Hotels-Ao-London-Docklands-Riverside.h2456.Hotel-Information) > > [Ibis budget London Heathrow Central](https://www.expedia.ca/London-Hotels-Ibis-Budget-London-Heathrow-Central.h72386009.Hotel-Information) > > [Premier Inn London Fulham](https://www.expedia.ca/London-Hotels-Premier-Inn-London-Fulham.h1209124.Hotel-Information) > > [Crowne Plaza London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Crowne-Plaza-London-Heathrow-T4.h22334825.Hotel-Information) > > [London Heathrow Marriott Hotel](https://www.expedia.ca/London-Hotels-London-Heathrow-Marriott-Hotel.h438504.Hotel-Information) > > [ibis London Heathrow Airport](https://www.expedia.ca/London-Hotels-Ibis-London-Heathrow-Airport.h16754.Hotel-Information) > > [Stamford Bridge Hotel London](https://www.expedia.ca/London-Hotels-Stamford-Bridge-Hotel.h65802.Hotel-Information) > > [Tribe London Canary Wharf](https://www.expedia.ca/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > > [MOXY London Heathrow Airport](https://www.expedia.ca/London-Hotels-MOXY-London-Heathrow-Airport.h20463397.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [The Stratford, Autograph Collection](https://www.expedia.ca/London-Hotels-The-Stratford-Hotel-London.h31325464.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.ca/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Leonardo London Heathrow Airport](https://www.expedia.ca/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information)