Lacey Vacation Packages

Really nice staff! Room is really huge and clean

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

I was in Seattle for an overnight and wanted to visit Pike Place Market and a few additional sites. The Mayflower hotel is well suited for adventures, the staff stored my luggage prior to check in and the front desk staff was very helpful. I really enjoyed the comfy bed, Oliver's and the morning coffee. Thank you for making my trip extra special.

Clean hotel and rooms. Staff was very helpful and friendly. Hotel is close to everything and free easy parking below the hotel

My fiancé and I stayed here for two nights before getting on a cruise. It was perfect when we arrived staff was super friendly and accommodating. Location was great easy access to the port and walkable distance to all of the highlights in Seattle! Places with super clean! I will be honest I was really nervous because normally we stay in chain hotels, but this was a perfect boutique hotel in the city!