Châteaux à Key Biscayne

« Stay at ritz was great. James the owner always gets back to you promptly »

« Unfortunately, my stay at this hotel was not as pleasant as I had hoped. The room was disappointing—the mattress was uncomfortable, and the sofa bed’s mattress was even worse: hard and old. I also noticed that a painting was missing from the wall, only to later find it stored in the closet. The coffee machine was another letdown; I wasn’t sure if it made me want to brew a cup of coffee or take a trip to the supermarket to refill it. The bathroom lacked attention to detail—bath amenities were...

« First of all, the photo you featured does not look anything at all like the actual appartment. The deco is outdated and the whole place looks and feels utterly depressing. Isolation is non-existent and air-conditioning extremely noisy. I asked for the "private beach" key at reception, but did not realize that this means actually trespassing on the Ritz Carlton property. It was ok for a night, but I would definitely not recommend for a longer stay. »

« The place was old and the windows were dirty. Then I found a small bug which I believe was a silverfish crawling in the mattress and one of the staff members was really nice when talked to in person and offered another room but another staff member hung up on me as I described the issue. I just went somewhere else and lost the money. You get what you pay for at this place. »

« This is an UNSAFE unit!! The unit had black mold on the walls, inside the fridge, and probably all inside the air ducts. When we mentioned this to the owner they came and quickly wiped it but if you know how mold works you know it is deep inside the HVAC system and walls. We had headaches inside the unit. Also WHILE we were staying in the unit the owner decided to FUMIGATE the entire unit for pest control. The cabinets are falling off their hinges and overall just a dirty unit. We left after the...

« Great access to ritz amenities. Not a huge suite but well described even with small fridge & stove top. Spacious bathroom & plenty of storage.Excellent host easy to communicate. Included self parking. Would return! »