Jouques Vacation Packages

The staff was very diligent and corteous. Its location is amazing.

Outstanding property and service.

The property was closing for the season and many amenities and facilities were already close. We did not know that and paid for it.

Hôtel d’Europe is a beautiful, historic property ideally located within the walls of Avignon, just steps from the Palais des Papes. The location is ideal for exploring the city, with everything easily accessible on foot. The staff truly stands out. Every interaction was warm, attentive, and welcoming, creating a level of service that elevates the entire experience. The hotel embraces its history, offering classic charm while still providing thoughtful modern comforts. While I did not dine at the Michelin-starred restaurant, having that level of dining available on-site is a great feature for guests who want that experience without leaving the hotel. The bar is excellent and was a highlight of the stay. The bartenders were engaging, skilled, and clearly take pride in what they do. The rooms are well-appointed with all the expected amenities—coffee, tea, robes, and a full range of bath essentials—making for a comfortable stay. The only drawback was a significant issue on the first night: there was no hot water, and the shower was freezing. After a long day of travel, this was not a great way to start the stay. Overall, Hôtel d’Europe delivers on service, location, and atmosphere, with one notable issue that impacted the first impression.

Overpriced for the state of the property and service - shower was broken (which we reported and the staff simply forgot to report for maintenance), limited amenities (paper cups provided for tea/coffee), average customer service, room was next to a main road which was very noisy (not the hotel’s fault but when everything else was so average the noise was pretty frustrating).