Hotels in Heartside, Grand Rapids

"Clean room, refridgerator was nice"

"Good breakfast options, daughter loved the pool. Nice spacious comfy room. Only wish it had a bathtub. "

"Bathrooms were filthy, poop on toilet seat and no toilet paper. Restaurant/bar and breakfast were advertised but the restaurant was closed due to health and safety. Patio was also closed. It’s located just off a freeway and not close to anything. I would strongly advise looking at an alternative hotel. "

"I booked this property thru Expedia-DO NOT DO THIS!!! I got to the property and did not have a room which I had already paid for in advance!!! To change the reservation I was charged a LARGE fee and Expedia had false advertising free change/cancellation! They do allow the change but claim TRU charges a fee of so basically my 2 night stay changed to 1 night for same price as 2 nights! It was a legit nightmare. Then I get there and they don't have me down for a room and are sold out. So I pull up my confirmation and by some weird miracle they find a King room for 3 of us, but we made due. There was a smell in the room like old smoke, bed was ok, room is TINY!!!! Pool is small, staff did try to be helpful but no one refunded anything or offered anything. I also had to sit on the phone with EXPEDIA for over an hour to get them to "move the funds paid to the hotel" to cover the room. It was all such a joke and needless to say I would never ever ever deal with EXPEDIA again. And Tru obviously partners with them and there is an issue there too! Comfort Suites next door was much nicer and big rooms!!!!"

"It was convenient, next to the highway and close to the downtown area. Room was clean but small. Shuttle service was great, our shuttle driver Veronica was very nice and fun! No complimentary breakfast."

"Had to switch rooms due to uncleanliness, second room shower door wasn’t easily closed so water went everywhere, yard poorly up kept , bar in restaurant not open."

"Good stay overall. Nice hot breakfast in the morning"

"Top notch"

"The staff was very pleasant, welcoming and helpful. We had to check out early because of illness and they were so very nice."