Title: Hotel Nanpuso - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Nanpuso Luxury ryokan with spa services and a seasonal outdoor pool ![Public bath](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/07a0c4cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Japanese style room with Open-Air Hot Spring Bath typeE - Non smoking | Bathroom](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/6b562a23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/cd245b75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese and Western style room with Open-Air Hot Spring Bath typeS - Non smoking | Bathroom](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/1d23bed9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/0b0c22b1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Nanpuso provides a serene setting where guests can unwind in the indoor public bath or soak in two natural hot springs. The property features a seasonal outdoor pool, on-site shopping opportunities, and free self-parking for those wanting to explore nearby attractions. 8.6 Excellent ## Popular amenities - Pool - Spa - Housekeeping - Parking included - Air conditioning - Free WiFi ## Room options ### Check availability for these dates # Tonight [Sep. 28 - Sep. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 29 - Sep. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=105814583&PinnedHotelID=105814583&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 14 of 14 rooms ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/cd245b75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 4 - 4 Twin Futons ![Japanese style room with Open-Air Hot Spring Bath typeB1 - Non smoking](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/d9a4bf34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese style room with Open-Air Hot Spring Bath typeB1 - Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 4 - 4 Twin Futons ![Japanese style room with Open-Air Hot Spring Bath typeB2 - Non smoking](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/7e66ad46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese style room with Open-Air Hot Spring Bath typeB2 - Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 5 - 2 Twin Beds OR 3 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/e4d002f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese and Western style room with Open-Air Hot Spring Bath typeA - Non smoking ### Highlights Air conditioning Heating TV Down duvet Private bathroom Toilet with electronic bidet Hair dryer Separate bathtub and shower - 431 sq ft - River view - Sleeps 4 - 2 Twin Beds OR 2 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/2cb6e0fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese-Western Room, Non Smoking 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating TV Down duvet Private bathroom Toilet with electronic bidet Hair dryer Separate bathtub and shower - 431 sq ft - Mountain view - Sleeps 5 - 2 Twin Beds OR 3 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/0201a5f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese style room with Open-Air Hot Spring Bath typeE - Non smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Heating TV Down duvet Private bathroom Toilet with electronic bidet Hair dryer Separate bathtub and shower - 431 sq ft - River view - Sleeps 4 - 4 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/cd245b75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 4 - 4 Twin Futons ![Japanese and Western style room with Open-Air Hot Spring Bath typeC - Non smoking](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/c611a441.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese and Western style room with Open-Air Hot Spring Bath typeC - Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 4 - 4 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/cd245b75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese and Western style room with Open-Air Hot Spring Bath typeS - Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 2 - 2 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/cd245b75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Leave the room type to the inn Open-Air Hot Spring Bath Included - Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 4 - 4 Twin Futons ![Japanese style premium suite room with Open-Air Hot Spring Bath typeZ - Non smoking](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/c813491b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese style premium suite room with Open-Air Hot Spring Bath typeZ - Non smoking ### Highlights Air conditioning Heating TV Down duvet 2 bathrooms Toilet with electronic bidet Hair dryer Separate bathtub and shower - Sleeps 6 - 2 Twin Beds OR 4 Twin Futons ![Standard Japanese-Style Room, Non Smoking](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/b3bcbd0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese-Style Room, Non Smoking ### Highlights Air conditioning Heating TV Down duvet Private bathroom Toilet with electronic bidet Hair dryer Separate bathtub and shower - 431 sq ft - River view - Sleeps 5 - 5 Twin Futons ![Down comforters, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/2cb6e0fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Non Smoking 9.0 Wonderful 6 reviews ### Highlights Air conditioning Heating TV Down duvet Private bathroom Toilet with electronic bidet Hair dryer Separate bathtub and shower - 431 sq ft - River view - Sleeps 5 - 2 Twin Beds OR 3 Twin Futons ![Standard Japanese style room with small garden- Non smoking](https://images.trvl-media.com/lodging/106000000/105820000/105814600/105814583/485e78b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese style room with small garden- Non smoking ### Highlights Air conditioning Heating TV Down duvet Hair dryer Toilet with electronic bidet Separate bathtub and shower Digital channels - Sleeps 4 - 4 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-Nanpuso.h105814583.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hotel-Nanpuso.h105814583.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22523%2C139.09161&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1CadV67Hnz1D4--5vIgkDk4w6bU=) 179 Yumotochaya, Hakone, Kanagawa, 250-0312 #### What's nearby - Tenzan Onsen - 1 min drive - 0.4 km - Hakone Open Air Museum - 11 min drive - 6.9 km - Hakone Gora Park - 12 min drive - 7.9 km - Hakone Kowakien Yunessun - 12 min drive - 8.3 km - Lake Ashi - 14 min drive - 10.3 km #### Getting around - Hakone Yumoto Station - 8 min drive - Kowakidani Station - 13 min drive - Haneda Airport (HND) - 103 min drive #### Restaurants - ‪囲炉裏茶寮八里 - ‬4 min drive - ‪はつ花そば 本店 - ‬16 min walk - ‪茶のちもと - ‬16 min walk - ‪杣の栖 - ‬4 min drive - ‪たまだれ庵 - ‬9 min walk ## About this property ### Hotel Nanpuso Luxury ryokan near Hakone Kowakien Yunessun An indoor public bath (no minerals), shopping on site, and a coffee shop/cafe are just a few of the amenities provided at Hotel Nanpuso. For some rest and relaxation, visit the 2 indoor/outdoor hot springs. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - A seasonal outdoor pool and a children's pool, along with pool umbrellas and a lifeguard on site - Free self parking - Hot springs on site, an electric car charging station, and luggage storage - A water dispenser, a vending machine, and a TV in the lobby Room features All 112 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Other amenities include: - Highchairs, baby baths, and children's slippers - Separate tubs/showers, toilets with electronic bidets, and hair dryers - 32-inch TVs with digital channels - Children's dinnerware, heating, and daily housekeeping ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/5000000/4570000/4565500/4565449/5c173f78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Okada Yumoto - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 848 reviews CA $223 CA $278 total Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=4565449&PinnedHotelID=4565449&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/6000000/5710000/5709000/5708962/9d1ab4cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yumoto Fujiya Hotel Yumoto - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 997 reviews CA $252 CA $332 total Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=5708962&PinnedHotelID=5708962&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/105000000/104870000/104862400/104862373/d0c139dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YuYu Hakone - 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Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=48627&PinnedHotelID=48627&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Onsite parking available only on request - Free uncovered self parking on site - Limited onsite parking ### Food and drink - A coffee shop/cafe - Kaiseki meal ### Things to do - 2 indoor/outdoor hot springs - Children's pool - Seasonal outdoor pool - Shopping - TV in common areas ### Family friendly - Baby bath - Children's dinnerware - Children's pool - High chair - Lifeguards on site - Seasonal outdoor pool ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Outdoors - Pool umbrellas ### Spa - 2 indoor/outdoor hot springs - Hot springs open from 6:00 AM - midnight - Hot springs water temperature - 108 ºF - Public bath open from 3:00 PM - midnight - Public indoor bath (no minerals) - Public indoor mineral hot springs (onsen) - Public outdoor bath (no minerals) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Treatment room - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (31 inch wide door) - Thin carpet in public areas - Well-lit path to entrance - Wheelchairs on site ### More - 2 buildings - 6 floors - Built in 1965 - Designated smoking areas (fines apply) - Lifeguards ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Children's slippers - Hair dryer - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch TV with digital channels ### More - Air conditioning - Heating - Iron/ironing board on request - Safe - Tatami (woven mat) flooring - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions The front desk is open daily from 8:00 AM - 9:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a smoke detector ### We should mention The seasonal pool will be open from July 20 to August 31 Pool access available from 9:30 AM to 4:30 PM Hot springs access available from 6:00 AM to midnight The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Guests with tattoos are not able to use the onsite public bathing facilities ## Frequently asked questions ### Does Hotel Nanpuso have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9:30 AM–4:30 PM. ### How much does it cost to stay at Hotel Nanpuso? > As of Sept 28, 2025, prices found for a 1-night stay for 2 adults at Hotel Nanpuso on Sept 30, 2025 start from CA $204.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hakone-Hotels-Hotel-Nanpuso.h105814583.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Nanpuso pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Nanpuso? > Self parking is free at this property. ### What time is check-in at Hotel Nanpuso? > Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Hotel Nanpuso? > Check-out is at 11:00 AM. ### Where is Hotel Nanpuso located? > Located in Yumoto, this luxury ryokan is within a 10-minute walk of Tenzan Onsen, Tamadare Falls, and Gyokuren Shrine. Key Hiraga Museum and Hakone Toy Museum are also within 1 mi (2 km). Hakone Yumoto Station is 20 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Nanpuso Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.2 Amenities ### 8.6 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 27 8 - Good 13 6 - Okay 5 4 - Poor 1 2 - Terrible 2 ### 10/10 Excellent #### jessica Aug 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this hotel and onsen spa , had tradition dinner in our room , then breakfast buffet , super nice, ##### jessica Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Emma Sep 25, 2025 Liked: Staff & service, property conditions & facilities My Hotel Nanpuso experience was wonderful. The thoughtful support of the staff, the wonderful traditional Japanese facilities including hot spring baths, ensured my stay could not have been better! Thank you ##### Emma Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Htay Sep 14, 2025 Liked: Cleanliness Excellent service ##### Htay Stayed 1 night in Sep 2025 ### 8/10 Good #### William Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked the hotel, my room, the private onsen on the balcony of my room, the food, and the staff. Although it was difficult at times during my stay to communicate with all the staff in English, some staff, who were conversant in English, were able to assist me. Otherwise, I had a very nice time and enjoyed the property very much. ##### William Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Kin Keung Jun 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good food. ##### Kin Keung Stayed 3 nights in May 2025 ### 10/10 Excellent #### Maeng ho May 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities Extremely generous customer service and excellent breakfast and dinner choices ##### Maeng ho Stayed 1 night in May 2025 ### 10/10 Excellent #### JUNCHENG Apr 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were all professional and helpful. They understood that it was a special occasion and we're very helpful throughout the stay. ##### JUNCHENG Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Eder Oct 10, 2024 Liked: Amenities Amazing place and stuff. Beautiful view ##### Eder Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Sng Nov 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spacious rooms ##### Sng Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Carole Oct 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel with charm. We had a half Japanese and half continental room for 3, located in the annex, and it was pretty spacious. The staff was absolutely fantastic throughout our stay and we loved the dinner and breakfast. It was great to be able to use a shuttle (for a very small fee) to take us to the train station at the end of our trip as the walk is a bit much with suitcases. ##### Carole Stayed 1 night in Oct 2024 ### 10/10 Excellent #### David May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A Truly Authentic Japanese Experience – Simply Unforgettable! Staying at Hotel Nanpuso was like stepping into the heart of traditional Japan. From the moment we arrived, we were immersed in authentic cultural touches — the beautiful architecture, serene surroundings, and the warm hospitality. The traditional yukata clothing provided made the experience feel even more special and immersive. The hot spring (onsen) was absolutely relaxing, and the setting was peaceful and beautifully maintained. The entire hotel, from the design to the atmosphere, radiated elegance and tradition. Every corner of the building and its surrounding nature made us stop and admire. If you're looking for a true Japanese experience, this is the place. Just wow. Highly recommended! ##### David Stayed 1 night in May 2025 ### 8/10 Good #### Wai Nov 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What I like most : Japanese breakfast, Kaiseki dinner and the private hot spring. What I don't like: need to take shuttle bus to go up and down hill. ##### Wai Stayed 3 nights in Nov 2024 ### 8/10 Good #### edilberto Nov 22, 2024 Liked: Staff & service, amenities Disliked: Property conditions & facilities The hotel is in the middle of nowhere, and transportation options are very limited. The last trip to and from the hotel is at 5 PM. Additionally, the hotel service bus is not free; you need to pay ¥200. I booked this hotel because I saw it on YouTube and expected the Kaiseki dinner to be served in my room. However, I was disappointed as we ended up having dinner in the restaurant on the 6th floor instead. The area was serene and cold, which might explain why there’s no air conditioning in the rooms (at least in mine). Some staff members are friendly, while others seem less so. Since they all wear masks, it’s hard to tell. ##### edilberto Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Abigail Oct 18, 2024 Disliked: Cleanliness, amenities, property conditions & facilities This is the MOST disgusting hotel I’ve ever stayed in and I’m not exaggerating. I could post pictures, but it’s too disgusting to post. The building is 70 years old. The room STINKS. There’s mildew everywhere, shower, walls, lamps, etc. NO AC. The vent is full of disgusting grime. Dust EVERYWHERE. SMELLS EVERYWHERE including beds. I didn’t really sleep the entire night and my mom didn’t either. The room triggered all my allergies. and I was coughing the whole time. Never ever seen a hotel room so old and dirty. We woke up and got out of the hotel around 8am ASAP. I don’t even know why such hotel room exists in 2024. It was purely insufferable ##### Abigail Stayed 1 night in Oct 2024 ### 10/10 Excellent #### ?? Sep 16, 2025 Liked: Cleanliness 露天風呂付きの部屋は最高！ ただシャワーの水圧が低いのが残念😢 ##### ?? Stayed 1 night in Sep 2025 ### 8/10 Good #### YUSUKE Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 別館だと大浴場まで歩きますが、運動と思えば苦ではない。食事、温泉も良かった。 ##### YUSUKE Stayed 1 night in Aug 2025 ### 10/10 Excellent #### kouki Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 朝食のバイキングや夕食の3種からの選択可能 などの料理がとても良かった ![](https://a.travel-assets.com/ugc/hotel-reviews/5a9e21c1-9f2a-44dd-a629-138740356613-1756285990513.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### kouki Stayed 2 nights in Aug 2025 ### 8/10 Good #### Emiko Aug 23, 2025 Liked: Staff & service Disliked: Property conditions & facilities ##### Emiko Stayed 1 night in Aug 2025 ### 8/10 Good #### hatsue Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフの方々が皆さん感じが良かった ##### hatsue Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Sho Jun 15, 2025 Liked: Cleanliness, property conditions & facilities 大変良かった。 妻が妊娠していることを伝えていたのに帰りの送迎バスで、立ち乗り乗車前提で乗せられたこと以外は。 ##### Sho Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Adolfo Jun 13, 2025 ##### Adolfo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Naoki May 27, 2025 Liked: Cleanliness, property conditions & facilities 素晴らしいサービスではあったものの、明らかに前回のステイでは質が低下していたのが残念でした。宿泊客の変化や人手不足はあると思いますが、日本らしいサービスの維持を願いつつ評価しました。 ##### Naoki Stayed 1 night in May 2025 ### 10/10 Excellent #### lisa-maria May 14, 2025 ##### lisa-maria Stayed 1 night in May 2025 ### 10/10 Excellent #### Verified traveller May 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 第二次入住 上次住應該是5-10年前了，很喜歡環境所以這次帶家人再訪。 服務很好，箱根很美、溫泉很棒，旅遊很放鬆！ 唯獨晚餐沒有太驚艷，有點小小的可惜。 ##### Verified traveller Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Jennifer May 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gran Hotel Fue una gran experiencia, muy buen servicio y calidad de los alimentos. 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