Esplanade Mall Tours and Activities

Did not like that it wasn't clear it was a "timeshare" type resort. We sat thru a presentation that was a waste of our time & the sales rep. Our room had many issues that required maintenance. We were told someone would come to our room to address the problems, which never happened. Larger gaps in the floor tile grout lines that were obvious. The bedroom lighting was insufficient. The bathroom mirror lighting insufficient. The fan came on with the mirror light instead of the shower. The shower head was leaking like a sieve and could not be adjusted. The bathtub/shower floor was slippery (had to put a towel down for traction) The step out of the bathtub/shower was too deep. There needed to be a ceiling fan in the living room/kitchen area for circulation. The placement of the HVAC right near the sofa made hearing the TV very difficult. The thermostat was too high on the wall for me to see. The room as a whole did not give a good presentation of the hotel accommodations. The staff were all very friendly & helpful.

The suit was perfect for our trip, very clean and equipped with most everything we needed. Great shampoo and conditioner, no body wash but we brought our own anyways. The only issue we had was the front entry door wouldn't let anyone in the building at one point. It was handled quickly by the property manager, they were quick to answer the calls and responded promptly. We had no issues with our suit room entry. Great location near the French Quarter; it smelled like garbage outside the building the entire stay but that's not their fault. Overall I'd stay again.

We had amazing stay! The perfectly curated & historical hotel was gorgeous. The location is wonderful for hitting the shops! Our veranda waitress (Bob) was simply a delight. Thank you!