Edwardsville Vacation Packages

Will be booking again

It was one time experience, I do not think I ever go there again.

This property is passed its prime. Half of the building appears condemned, the grounds are unkept, and the interior maintenance is lacking. The room had the amenities as advertised and was clean and organized. The WiFi connection on the TV would not stay connected and did not work. This resort and the properties surrounding Lake Harmony appear to be struggling and on their way out. In the middle of July this resort (with a water park) was like a ghost town. If you want a clean room to stay in (and are ok with paint and drywall pealing and stained rugs), moderate staff, multiple indoor pools, and the place to yourself give it a try.

This place is totally run down. One of the worst hotels I have stayed at in my life. Most of the staff were friendly. Exception was the checkout person who did not even turn to me or lift her head when I asked about the checkout process.

Our room was not ready until 2.5 hrs after check-in without apology. The desk person acted like we were the inconvenience for showing up. The lobby was full of others that were waiting as well. The couch had a large obvious urine stain; sheets with another stain; water spots on ceiling. We asked for more towels and were told they did not have any. After further request, desk person stated she would "check the dryer". She came back with two. Gym closed for renovation; pool open, but water was stagnant - no circulation pump. Breakfast was decent, the employee was the bright spot of our stay. I reported this on the hotel review and was emailed back with a plan for "internal investigation into the front desk staff;" unfortunately, the email was from the lady that provided us with such poor service. I would not stay here again.