Kid & Family Friendly Resorts in Franklin County

"Absolutely friendly staff. Recognized me from previous stays. "

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"It was our first time when we don’t have a single complaint"

"Older property with quirk and charm. Enjoyed our stay very much."

"For the price, is a good property. Convenient for our purposes. While not up to more modern standards, it is reasonably furnished. Location is a bit noisy due to traffic and trains. Limited decent food options."

"Loved the pool and the spacious room. We'll definitely return."

"5star"

"Lovely boutique hotel next to Williams. Just a light continental breakfast during the winter but there are other spots to find a hearty breakfast in town."

"The gym didn’t have much machines or weights available. The parking was good but limited. The staff at the front desk were nice. However the bed sheets had a few blood stains and it did not look clean. "