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"Everything is just right - friendly staff, nice clean and tidy rooms, and a great brekafast buffet. I stayed in nearby citadines and iconic hotel too, and holiday inn is the best of the three."

"Food not good at the hotel. Poor gym. Staff not flexible. "

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"Our stay at Eastin Hotel Penang was excellent. The hotel provided a comfortable, clean, and quiet environment, and its proximity to Queensbay Mall was very convenient. A special commendation goes to Ms Azura, whose consistent warm welcome and cheerful demeanor significantly enhanced our breakfast experience. The breakfast itself was already among the best we have encountered. Additionally, Dave, the chef at the warm food counter, consistently prepared exceptionally fluffy and moist omelets. Mr. Shakib, a member of the executive lounge service crew, was remarkably attentive. He was the first to proactively inquire if we required any alcoholic beverages or beer, beyond those available at the self-service drink counter. Our housekeeper, Jitender, also deserves recognition. He always greeted us with enthusiasm and diligently ensured that everything was in order throughout our stay. We look forward to returning to Eastin Hotel Penang on our next visit to the area. "

"From check‑in to check‑out, the service was warm, attentive, and efficient. Staff greeted us politely, responded quickly to requests, and made us feel genuinely welcome throughout our stay. The atmosphere was incredibly cozy and elegant—quiet, clean, and tastefully decorated, creating a perfect relaxing vibe. The lobby and common areas felt sophisticated yet comfortable, and the overall environment was peaceful and pleasant. Every detail showed great care for guests. We had a wonderful experience and would absolutely stay here again. Highly recommended for anyone looking for great service and a lovely atmosphere!"

"Spa was really good. Food too"

"Friendly staff "

"staff are very helpful."

"Staff friendly and helpful. I always choose Novotel when visiting Taiping. "