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"Would definitely go back if ever in that area again."

"Rooms were clean and spacious. Comfortable bed. Friendly staff. Great location to restaurants and bars."

"There was a dirty towel hanging in the closet. There was also a wrapper from the bar of soap in the shower. The tub did not drain. The sink did not drain and the air filter doesn’t look like it has been cleaned in over a year. When we were leaving in the morning, I told the attendant who was over in the breakfast area. He seemed like he could care less. We stayed at this hotel many years ago a few times and it was a nice place to stay. We will never stay here again."

"We had three different room before one didn’t have a smell paint peeling stains or exposed wires. Other families had the same problem there. Top three worst places I have stayed ever."

"Breakfast was wonderful!"

"Clean"

"The food (eggs/meat/gravy/biscuits were cold. They had them in something but it was cold. The waffle mix is not labeled so I ended up with strawberry pancakes and I don’t eat strawberries. It wasn’t worth recooking because other guests wanted to make waffles. The drink machine was dirty and the orange juice was out. No one on staff ever checked the food, they krot expressing how they would be glad when 10am came around. There clothes were street clothes that was. Rey dirty looking and like they were up all night. The parking lot was scary at night. There were people at the door who had no access to the building trying to get in. One guy waited for us but we just stayed in the car until he finally left. The trash can by that same back door was always full of trash and spilling over. Not to mention the smell. The pool area was dark and extremely cold. A guest asked the front desk if she could turn the lights on at the pool and she stated she doesn’t do the clothing smell and the other lady went “across the street” so she had to wait. The employee said this was the only hotel that did t require her to help in any way with the pool. Our room the first night was odd. The sheets were dirty and the air conditioning didn’t work. We called front desk and the guy said he could do nothing about the sheets unless we wanted to come down to get them and he said the air works fine just put it on high cool. We sweated in dirty sheets all night. The next day we requested to have our room clea"

"This hotel is one of our favorites. Any time we stay in Grand Rapids we come here. The pool and out door hot tub are fabulous. The rooms are big and spacious. The breakfast is fantastic. "

"The shuttle driver was very professional and everything went fast and smooth even through check in. Not many people were staying there because of the new ownership and switch over, but that did not keep the service from being top notch. I had a super quiet room and let me tell you that the workout facility is amazing. They even had a nice spinning bike , which is rare in hotels. And it was actually clean, which, again, gets overlooked in most places. I would definitely stay there again."