Conselve Vacation Packages

Good location by the water bus stop on the Grand Canal and thankfully a bit away from the crowds of St. Marco district, which is easy 10-minute walk away. Big room, marble-everywhere bathroom, comfortable bed, strong AC, BUT the carpet in room 101 should have been replaced 10 years ago. Guessing it used be white, but now it is gray-ish and covered in dark stains all over. Oddly, a porter entered the room "to check the minibar inventory" while we were in the room resting in the afternoon. Why the inventory count was not done during the cleaning earlier in the day??... Not a 5-star hotel category.

It was centrally located… finding what you needed was easy… Restaurants were close by… Gondolier’s were right there in front of the hotel… Breakfast was very good… Hotel staff were very efficient and any questions we had……are ways to get around using water taxis.

My experience at this hotel was disappointing. The check-in process was poorly communicated, there’s no reception, and we had to contact them via WhatsApp and send passport details to enter through secured gate and get the key, which was left on the desk. The steep stairs to the room weren’t suitable for those with mobility issues. Our room door key didn’t work at all, either due to a broken lock or wrong key. Despite sending videos and promises of maintenance, no one came to fix it during our two-night stay. The door never closed properly, leaving our valuables unsafe and causing sleepless nights out of fear someone might enter. The room had minimal amenities: one set of towels, a bar of soap, a non-functional fridge, and an AC that only blew air. Broken and loose wall sockets made charging devices risky, so we used a power bank. The uncomfortable mattress was placed over a small double bed, causing it to bend and fall apart if sat on. Overall, safety and comfort were compromised. The only positive is the central location, close to major sights. Budget-wise, it’s acceptable for a quick stay, but only if the door lock works for you. For longer stays or better safety, I wouldn’t recommend this hotel. Plenty of food shops and other markets nearby.