Concepcion Vacation Packages

This is the second time I've stayed at this hotel, the price is reasonable for the room and pool access, staff is very friendly

Disappointing stay – no hot water for two days, Room was comfortable, I was disappointed by the lack of cleanliness. However, the most serious issue was the lack of hot water for almost the entire duration of my stay. After the first night, I reported to reception that the water was cold and that it was impossible to take a hot shower. I was assured that the issue would be investigated and that someone would get back to me. Unfortunately, I received no update, and nothing appeared to be done to resolve the problem. On the 2nd day, the issue remained unresolved, so I reported it again and asked when it would be fixed. The receptionist seemed unaware that I had already raised the complaint and once again promised to investigate and get back to me. Once again, I received no response, and the problem continued. It was only on the day of our departure that warm water finally became available. When checking out, I asked to speak to the manager to discuss my experience, but I was told that no manager was available. Overall, I was very disappointed with my stay. The lack of hot water for two days was unacceptable, particularly given that I reported the issue twice and received no meaningful response or communication from the staff. Combined with the concerns about cleanliness and the lack of follow-up, this experience fell well below my expectations. I would have expected a much better standard of service and a more proactive approach to resolving such a basic issues.