Cliffe Pypard Vacation Packages

Had 2 rooms booked for 2 nights Reception were helpful on checking in but the rooms were in separate buildings which was annoying for us and both on second floor so difficult with luggage on steep stairs. The double room had no TV remote and the soap by the hand basin didn’t work . They fixed it the next day but these should be checked prior to arrival ! Breakfast was self serve The coffe wasn’t good and wasn’t that hot either and the Toast machine was set too high so it was virtually burnt. There was some fruit which was mainly tinned pears with a couple of bits of strawberry on top and some pastries but the cooked breakfast was not appetising so we didn’t try it … This was my second stay in this hotel but think would look for somewhere else next time.

Amenities used were clean and breakfast we had a vast choice. Parking is in the vicinity and patrons get a discount.

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

Great location, easy secure indoor parking, Lucy on the front desk was terrific. Granted there was a heatwave going on but the front facing room we had was baking hot on arrival. Drawing the curtains would have helped a little and although one fan was on, another would have been even better. Some iced water on arrival would have been a nice touch. Small details but its attention to detail that really counts in hospitality. Look forward to returning! Thank you.