Clagiraba Vacation Packages

Good location. Comfortable room. Helpful staff. However the carpet in the breakfast room was very grubby, with trodden in food.

Room had a lot of dust, on curtains, burn mark in floor, no aircon in bedrooms. Tried to call reception several times during business hours but no one was at the desk even when we arrived. The floor was sandy when we got there too.

The room was very clean and the welcoming was lovely. There was a bit to take in on check-in as its a locked community. We didn't get where to leave the key but text them and they found them. I think it needs some written instructions.

Most things were in good condition, but there were some maintenance issues - curtain in main room had broken 'slides' allowing it to droop untidily in one place; bedroom door onto the balcony with defective latch and very difficult to lock. The lounges are close to needing replacement (too soft for me!!). Most importantly, the remote for the main room's light/fan was missing. Had neither light nor fan there. Would have thought the presence of remotes would be checked after each stay, but evidently not. Disappointing, but otherwise the room and its ocean view were excellent.

The room was cleaned, and the staff were friendly, with clear communication. Our check-in after hours stood up because of the organisation and reception, even though they were closed.