Forfaits vacances – Chatmoss

Three of us stayed one night in two connecting rooms. An overwhelming smell of marijuana was coming from the room directly across the hall. Despite this being a non-smoking hotel, the odor, along with cigarette smoke, seeped into our rooms. Loud voices and party noise continued into the early morning hours. At 1:30 a.m., I complained to the front desk. An employee came upstairs, acknowledged smelling the odor, and sprayed air freshener. The relief lasted about ten minutes. When we called again around 3 a.m., we were offered a room change, but no connecting rooms were available. Since we were traveling together, we had no alternative. All three of us spent the night with smoke and noise and got virtually no sleep. The following morning, a woman identifying herself as the manager said the hotel would compensate us but needed to consult the operations manager because we had booked through Expedia. We were promised a follow-up, but a week passed without contact. When I called, the operations manager disputed our account, contradicted what the front desk employee had acknowledged, and questioned whether I had actually spoken with a manager. Despite the previous promise of compensation, he offered only a 50% refund. I understand hotels cannot control every guest, but they are responsible for how they handle complaints. Masking the smell with air freshener and leaving guests to endure smoke and noise all night is unacceptable. Management response prompt me to not recommend.

Overall amazing experience! I wi