Butler Vacation Packages

The location is great and the rooms are good but the service was disappointing. The front desk staff came across as snobby and unwelcoming. Simple questions were met with snappy responses, which made it feel like I was being talked down to instead of helped. There was also a basic billing issue that the staff could not handle properly. Breakfast was included in my rate, but it was not reflected correctly on the bill. It took two phone calls and then an in-person conversation to get it fixed, which should not have been necessary. The restaurant service was not much better. The waitstaff seemed to avoid eye contact and were hard to get help from. Overall, the property itself is solid but the attitude of the staff and the difficulty fixing a simple billing issue left a poor impression.

The young lady at the front desk was absolutely delightful...the rooms were clean but very cold and the hot water wasnt so hot. Outside of that the place was close to everything, clean, and safe.

No seating on balcony.

It was so nice, and it is a college campus, so it is really safe. Pet-friendly and good breakfast. Parking is way too expensive. No need to charge $50 a night when there is plenty of parking.

Our go to place to stay in DC. The rooms are big and clean, the restaurant is excellent but the friendly staff is what takes the experience to the very top. You’re a short walk from either the White House or DuPont Circle. Five star service