Brookside Vacation Packages

My room was very hot. I think they shut the air off during the day. My room was 82°. The hotel smelt like sauerkraut the entire time. I probably won’t stay here again. When someone was at the front desk, they were helpful. I did ask for extra pillows. They gave it to me, but I noticed that the bathroom floor had not been swept. There was hair all over the floor in there and this was right when we got there. There are no closets.

I have stayed at this hotel many times. My most recent stay ended with a huge disappointment for a property that was typically, and claims to be one of the better hotels in the Dallas area. My stay was fine, nothing special but as expected for a hotel of this caliber. Upon checkout I was presented a bill that seemed correct. No mention of any extra charges. However, upon receipt of my Amex bill I saw my charge was @ $60 more than my checkout bill. I assumed it was a mistake, perhaps a parking charge (I did not have a car), or something of that nature. Upon calling the hotel I was informed there was a $59.90 charge for using my Amex to pay. No one ever told me that there would be an extra charge for using my Amex. I had a Visa card I could have used. They do not accept cash. But none of that matters. Someone should have told me they would charge me for using my Amex, or they should have printed the charge on the final printed bill. None of that happened,, they just added the fee without a word. It's not even the $60 (which is real money) it's the sneaky way they simply added the charge without notification. Further, since Hotels.com stores my Amex, perhaps there should have been some sort of heads up that this hotel adds a fee for use of the card on file. What a low class, sneaky way for a Hotel that claims to be a first class establishment to conduct their business. After at least 6 or 7 visits to this hotel. My most recent stay will be my last. Back to the Mansion!

I absolutely love this hotel. It's beautiful, clean and the staff are excellent. I will be back!!

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?