Forfaits vacances – Brooks

bed bugs and loud neighbor you can hear talk after 1.30am

I haven’t enjoyed my trip.

La politesse des employés

Pros: - clean, fashionable decor both inside the rooms and in the public areas - food service staff attentive, polite and reactive - great food (via the room service and the cafe). The salmon in the evening of our first day was the best of my life. Cons: - booking included breakfast but we received no vouchers at check-in. Two different hotel staff told us not to worry about the vouchers and handle it at check-out. I checked again at the front desk next day and the lady said we need vouchers. We were given vouchers saying it covers one food item up to $20. Confusing to say the least, and not what I call a breakfast. At checkout however, all the breakfast cost was removed from our bill, except the tips we left. This was very confusing. - the pool was dirty the first day in the morning and filthy in the evening: flies, human hair, other debris, murky water, dark grime on the sides of the pool just above the water line. I didn't feel fresh running water feeding the pool so perhaps the water level is too low for the traps/filters? The jacuzzi temperature is so boiling hot that you can’t even put a toe in. Saw nobody there in 3 days stay. - road noise is distinctly audible in the room: our room faced the second street bridge (5th floor). - 5th floor sits right below what I assume is the bar, with lots of heavy chair moving noise first thing in the morning and late at night. - the A/C is loud, like there’s a truck in the room.