Boulder Creek Vacation Packages

The staff was very friendly and helpful.

From the check in to check out, this hotel was amazing! Wonderful, friendly staff who went above and beyond for our little dancers (we stayed for a dance convention in the area). Clean, beautiful property. The pool area was fun for the kids and adults both! Extremely clean rooms and nicely stocked with everything we needed. The restaurant and bar were amazing as well. Great location. We’ll definitely return!

Breakfast was amazing and the staff was wonderful!

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

There was a homeless person sleeping in the breakfast place on the floor and charging his cell phone, and another one outside looking inside the cars that were parked.☹️