Big Pond Vacation Packages

Good for a night stopover. Clean rooms, friendly staff

I would not recommend staying here. The property looked quite run-down and poorly maintained from the outside. The self check-in process was also confusing, as the room name on my reservation did not match the room I was actually assigned, so I had to call to confirm that I was entering the correct room. Inside, the furniture was very dated, and the bed and pillows were uncomfortable. However, these issues alone would not have made me leave a negative review. What really made the experience disappointing was the service. Our room was supposed to have a coffee table, but there was none. I called politely to ask if we could have a table, and the response I received was, “For what?” When I explained that we needed it for eating, I was told that there should already be a coffee table in the room. I explained that there wasn’t one, and was simply told, “I’ll see what I can do.” The tone was dismissive and unnecessarily rude. We went out afterward and, unsurprisingly, no table was provided by the time we returned. Overall, between the condition of the property, the confusing check-in, uncomfortable room, and especially the poor customer service, I would not recommend this place.

Don't book at HarbourView Inn. Possibly the worst hotel room I've ever stepped into. Stains on the walls, poor cleanliness throughout, and overall not maintained at all. It feels more like a terrible motel than a hotel.

Staff here were excellent and the rooms had plenty of space Restaurant was useful and motel was handy for the ferry. Equipment and facilities in rooms were tired and jaded- Aircon and fridge both sounded like jet aircraft landing. There was a damp musty smell in the room as well