Beaton Vacation Packages

Gross misrepresentation of "luxury" (which is how the hotel advertises themselves on their website). Faulty sewage systems caused backed-up toilets and flooding and exposed family to biohazardous environment in our 1st unit. Family was moved to a different unit that was Filthy, Unsanitary, and with Unsafe Conditions as well: Hanging Wires, Mold, Cracked Windows, No Hot Water, Clogged Shower and Sink Drains, Torn and Dirty Bedding, Bugs, Disgustingly Soiled Seat Coverings and Cushions, Cracked Windows, Extremely Dirty Floors, etc... I have reported the hotel/owners to the Grenada Tourism Authority, Grenada Consumer Affairs, and Health & Safety, and will be following up. Hotels.com needs to investigate and reevaluate is this is a place that they are okay with listing as a 3-star hotel on their platform. The minimum expectation for 3-star is clean, well-maintained and comfortable for guest. The hotel is not safe, clean (not even sanitary), or comfortable. They are operating with a gross lack of maintenance. The owners have NO integrity, and refused cooperation or any accountability for the conditions of their property.

The property was very clean and comfortable. It was centrally located in St Georges making getting to everything very easy. Property Manager Christy was very friendly.

We had a wonderful stay at this hotel, the rooms were clean, comfortable and well maintained. The staff were exceptionally friendly and helpful making us feel truly valued. We would happily stay here again.

Great staff, lovely beach, nice property overall ! However the food was terrible. It was almost impossible to get a dinner reservations for the restaurants. The buffet options were limited. The same food served for lunch and dinner at the buffet from my personal experience.