Bartlett Vacation Packages

I'm giving this 3 stars because of a mix of good and bad. The good: The apartment was nice, spacious and well furnished. The beds were comfortable and a good size. We couldn't hear the neighbors next to us or above us (although that could be because they weren't home). The parking garage was secure and we didn't have trouble finding a spot close to our room. The place was only a few minutes drive from downtown/Beale St. The bad: The dryer was broken and clearly had been for quite some time. Which was a shame because we were planning on doing laundry. Shouldn't be allowed to advertise washer/dryer when it's not functional. The toilet leaked when flushed. Luckily there was a second toilet in the unit. It's unknown if this one was ever fixed, as no one fixed it in the 2 days we were there. The one bedroom has a bright light right outside the window that stays on all night. The blinds do not adequately block out the light. If you like sleeping with a night light, you're in luck. The other bedroom has windows that block out zero noise. You will hear every car that drives by on the street, that is only a few feet away. If you like sleeping with white noise, you're in luck. The appliances are outdated. Not a big deal, but they are out of the 1990s. Overall, if you're looking for a place to stay near downtown with 2 beds and you're a deep sleeper, this place is nice. If you're planning on using the laundry and kitchen a lot, I'd look elsewhere.

Room was charming, clean and well taken care of. The staff was wonderful. Breakfast was a delight. You filled out your order the night before and hung it on your door. The next morning at the time of your choosing it is delivered. I opened the door and there was a man with a tray filled with our order. The pastries were warm and the smell was amazing. I can't say enough wonderful things. We would definitely stay here again.

I have stayed at this hotel many times in the past and have never had an issue, which makes this experience especially disappointing. The hotel is in serious need of renovation, and the elevators also appear to need significant repair and maintenance. I stayed in the room for three days, and after returning home, I discovered numerous bug bites all over my body. I did not have any bites prior to my stay, and during my visit I was never outside in an environment where mosquitoes would likely have been an issue. I have alerted the hotel staff about my experience and the room I stayed in. I sincerely hope they investigate the situation and take whatever steps are necessary to address it so that another guest does not have the same experience. As someone who has stayed here many times without a problem, I hope management takes this seriously and makes the necessary improvements.