Zuel Vacation Packages

My experience at this hotel was disappointing. The check-in process was poorly communicated, there’s no reception, and we had to contact them via WhatsApp and send passport details to enter through secured gate and get the key, which was left on the desk. The steep stairs to the room weren’t suitable for those with mobility issues. Our room door key didn’t work at all, either due to a broken lock or wrong key. Despite sending videos and promises of maintenance, no one came to fix it during our two-night stay. The door never closed properly, leaving our valuables unsafe and causing sleepless nights out of fear someone might enter. The room had minimal amenities: one set of towels, a bar of soap, a non-functional fridge, and an AC that only blew air. Broken and loose wall sockets made charging devices risky, so we used a power bank. The uncomfortable mattress was placed over a small double bed, causing it to bend and fall apart if sat on. Overall, safety and comfort were compromised. The only positive is the central location, close to major sights. Budget-wise, it’s acceptable for a quick stay, but only if the door lock works for you. For longer stays or better safety, I wouldn’t recommend this hotel. Plenty of food shops and other markets nearby.

This property was absolutely incredible and stunning!!! The location was conveniently located in town with spectacular views!! Staff were wonderful and accommodating!

The hotel has a great location if you’re looking for St Mark’s square proximity. Breakfast was nice. Just be aware the hotel has an annex and you may end up there. You leave the hotel, go down a short alley, through a small courtyard to their annex building. The room was ok but we would have preferred the main building. Breakfast is in the real hotel. Also, for those who care, English language tv is scarce and inconsistent.

It was centrally located… finding what you needed was easy… Restaurants were close by… Gondolier’s were right there in front of the hotel… Breakfast was very good… Hotel staff were very efficient and any questions we had……are ways to get around using water taxis.

The room was great with plenty of amenities. The breakfast was lovely with custom made eggs and cappuccinos. The front desk staff was extremely helpful.