Windheim Vacation Packages

Tnx

Had a lovely stay here! The staff were friendly, welcoming, and incredibly helpful throughout. The hotel is in a great location, making it easy to get around and explore. Overall, a really enjoyable experience and I’d happily stay again.

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!

The hotel amazing very beautiful, I had an issue with our room when we first check in and the staff didn’t hesitate in moving us to another room. They took care of everything. The beds incredibly comfortable. They have a pillow menu and provided me with extra pillows for comfort. Breakfast buffet very high end spread of delicious foods, lots of choices. Even the grumpy chef they had preparing your eggs was entertaining. But thankfully they had so many other options and we didn’t have to worry about the grumpy chef making our eggs. The staff ever helpful and polite. I just had an unwelcome experience. Every country I went would be happy to refill our water flasks, so I was disappointed in the hotel’s bar when they charged me 2 euros to refill my water. That’s the only complaint I would have. Other than that we had a great stay. I would come back again. Great location walking distance from Stephenplatz, bus stops, and other wonderful and beautiful tourist areas.