Willow Grove Vacation Packages

Our stay was very enjoyable. Hotel in center of the Wharf area which is full of restaurants and entertainment. Staff was friendly and very accommodating. Would definitely stay there again.

I arrived early to Baltimore after flying in to airport. We went to area to be picked up and we tried several times to call hotel no anwer and phone lines were not working. We ended up paying for LYFT. We arrived early asked to have luggage checked in since there were no rooms or we would be charged extra. When we came back to hotel it took time to check in. I felt that certain customers were being treated differently from others. One employee asked for my name told me to have a seat in bar area. They were giving certain free alcoholic drinks and that employee told her we were not and to stop after me. They gave hot chocolate cookies 1 per customer. As I was sitting there others arrived they didn't put them on list they just walked up and got a room. I seen that happening and they gave me a room. The room maintance was tub had cracked plastic and roof had marks on it from possible leak. The employees taking and picking up from airport wer rude and told us to call for pick up but phone lines were not working and they couldn't check me in. The television in room didn't work either. Will I stay there again NO.

My wife and I booked this hotel back in February for the Oddities event. However, had we known what the property was like beforehand, we definitely would have chosen elsewhere. Upon arrival, the first room that we were placed in has roaches. I did complain and we were moved to a different room. I no longer saw any bug issues but the room was filthy. There was dirt on the floor, forcing us to wear socks the entire time, and the walls were filthy. There were also holes in the blanket bed and our sink kept backing up, bringing up something pink from the sink. In the parking lot, there is a small strip of grass which was littered with dog poop everywhere. The only reason we chose to still stay was because we drove 6 hours to Maryland and we didn't have money for other accomodations. Howbeit, I definitely do not recommend staying at this hotel.

Front desk staff were not friendly and gave me the wrong information about extending my stay. And in one of the nights the elevator has broken for hours then we had to use the stairs several times.