Wilder Vacation Packages

This property is very well maintained and close to downtown Napa (under 12 min drive). This is my second time staying and possibly one of the busiest times. There were 2 weddings and 1 conference taking place at the same time. I had 2 issues that were not handled well and both pretty significant issues. I was told management would follow up with me and that never happened. I know with these 3 events staffing and customer service can be delayed for the other guests, so I was trying to be understanding but to be ignored and not acknowledge makes me very hesitant to be a continued repeat customer.

We can’t wait to return! Amazing, relaxing resort and the property was so clean. In the morning everyone was out wiping everything down and was very reassuring to see . Room was well thought out and lots of amenities were available. Highly recommend ( and I’m critical, especially when it comes to cleanliness). Staff very friendly and helpful

Tried to call the hotel in my way as I encountered delay driving there from LA. was nearly impossible to reach someone to talk to just to indicate I will be late and will check after midnight. After many trials was able to reach someone on the phone and series of questions including when exactly will you be here ? Bearing in mind I had 5 unexpected car accidents on the way which I explained but it was so complicated to deliver the idea for some reason!! The rooms are not easy to access from the lobby. The parking lot which you pay almost 50$ a night is not well maintained. By the way park outside the hotel .. it is free ! The room itself was tight Beds are double not queen so tiny to sleep in esp if you have kids with you. The back outs were not functioning like black outs they were so thin that the light bulbs were shinning in our eyes and the rooms were brightly lit all night long ! No breakfast included in the reservation The only good thing is its proximity to Berkeley university if you need to be there .

The Breakfast was wonderful every morning!

It is an old and historical building, so, it smells old. The location worked great for us. The building is impressive and well kept. Ceiling felt low on the bedroom. The gym and spa were great, food was excellent, including the coffee. Staff was available and helpful.