Wilbur Vacation Packages

The staff were very friendly. The room was clean and quiet. My only rants was that the hot breakfast was not good (old/crusty/no milk) and the hair dryer didn’t work.

Room was very clean, staff exceedingly friendly, there were some amenities that I didn’t take advantage of (indoor pool & hot tub with towels, gym equipment room, lobby lounge area, coffee pod machines), but it was nice that they were available. There’s plenty of parking for everyone, though there appeared to be only 1 entrance/exit that all must use, the alternate entrance/exit was a locked delivery gate. Figuring out what to do for the free breakfast was a little confusing, but I had it figured out by the 3rd day. Each guest needs to go retrieve a paper order form from the front desk attendant, fill it out, drop it into a basket in the dining area, then wait for your room number from the form to be called, they bring your plate to your table, there are signs on each table that ask guests to please bus their own dishes over to a central bin. Entering directly through the dining area door will mess up the flow of everything, don’t do that. The toilet in my room had a slow leak, so it kept randomly refilling itself every few hours, but I reported it upon checkout, hopefully it’ll be resolved for the next room occupant. The in-room consumable toiletries were nice, tiny lemon citrus-scented soap, shampoo, conditioner, lotion. Overall I had a lovely stay; the point of the trip was to explore the surrounding waterfalls, rivers, lakes, etc. rather than to sit in the hotel the whole time, so with that in mind, I’d say this was a great trip and lodging was more than satisfactory.

Room was clean and the bed was comfortable but it did squeak a bit. Staff was friendly. Would stay at this hotel again

Staff were very friendly and it was a good location, but that’s about the only two positives. Our key card and door lock were faulty and we heard a number of other guests having the same problem- cards weren’t working even after asking for them to be redone multiple times, took several tries to get into our room whenever we came and went. Pool was freezing cold, braved it since our littles were so excited to swim. Then when we tried the hot tub it seemed overly hot and murky. We tried going in the evening and next morning, both times same temp issues. And when we went there weren’t any pool towels either time and had to hunt some down. Heaps of towels left lying around and not much seating available by pool. Breakfast was ok, also not much seating so had to stand or eat back in room. Our beds were comfortable but we were surprised to find full size, not the typical queen size. Room seemed fairly clean, but could see bathroom spots rusting, dust in corners, and ac seemed like it was struggling to run. Thankful for the nice interactions with staff that made it an at least ok experience.

The rooms are updated and very clean There are no amenities on site but many things are close by.