West Dixie Bend Vacation Packages

Good gym & spa Puddle holes in driveway

Beautiful building/lobby/room. Brand new hotel with high end finishes. Smells great. As others have said, the service has a lot to desire. We arrived Memorial Day weekend, Saturday around 12:00pm. No bellboy was available so we handled our own luggage from the car to the room. We changed and went to the pool around 12:30. There was no one at the pool and there were no towels. We stood around for 20 minutes in the blazing sun, no one came. I went inside, spoke to the front desk, they said they will send someone. 15 minutes later no one came. I went back inside and spoke to the manager. He said someone will be at the pool shortly. 10 minutes later no one came. I went back inside a third time, the manager now said they are working on getting more towels. I asked if we go to the beach would they have lounge chairs and towels? He said absolutely. We went to the beach, no towels, but at least we were able to get lounge chairs and umbrella. We had to wait another 30 minutes for towels and fight with other people to get them as they only brought out 4!!! Pretty crazy, definitely not 5* standards. Once they get the right management, staff and training this can be a really nice resort.

Todo muy excelente la atención especial y la habitación muy confortable..sin dudas alguna volveré a visitar el hotel

I had a good experience and people are very helpful and friendly!

My friends and I booked a one night stay at The Colony Hotel and were very excited, as we live in Miami and this was our first time staying in Palm Beach. Unfortunately, our experience was heavily impacted by a group staying in the room next to ours. They were making loud noises, yelling, and slamming things throughout the night, making it nearly impossible to sleep. We eventually had to contact the front desk, and the situation escalated to the point where the police were called to escort them out. We understand that this was not the hotel's fault, and we do want to recognize Jose, the manager, who reached out to us and did his best to assist after the incident. His professionalism and concern were appreciated. There were also a few other issues that affected our stay. The hotel's website states that checkout is at 12:00 PM; however, our room keys stopped working at 11:00 AM, which was confusing and inconvenient. This should be clarified for guests. Additionally, the room did not have blackout shades, allowing a significant amount of light into the room early in the morning. To make matters worse, our room was located near the dumpster area, and after already getting very little sleep due to the noisy neighbors, we were woken up again around 7:00 AM on Sunday by the garbage truck. Considering the rates charged by the hotel, we expected a much more comfortable and restful experience.