Waterford Vacation Packages

Parking challenge. Misinformed about the use of Expedia extras

Fantastic hotel. We really enjoyed our stay. Will stay there again if we find ourselves back in Milwaukee.

I absolutely adore this hotel! From the check-in where they were able to allow us early check-in, to their help with parking and a bad key, every single employee we encountered was absolutely exceptional. We had drinks in the lobby bar and a lunch at The Cafe, excellent. Although we did not eat at the Mason St Grill restaurant in the hotel, we did go to Zarletti's Italian restaurant located just half a block from the Pfister, one of the best meals we have had on this roadtrip. Also enjoyed going to the swimming pool on the 23rd floor of the hotel, and the Milwaukee Art Museum which is just a short walk away on the lakeshore. The interior of the lobby is decorated with lavish artwork, and they have a large collection of Victorian paintings. For a hotel that has been in continuous operation since 1893, this is definitely a grande dame of Milwaukee hotels. The room itself was very well furnished, and the beds were comfortable. If we ever find ourselves in Milwaukee again, we would definitely try to book a room here, an exceptional experience.

This was our second stay here, and unfortunately many of the same issues remained. The check-in process was still frustrating—I never received the access code and had to call to get it. I was told that because I booked through a third-party site, they didn't receive my information to send the code. Regardless of how the reservation is made, guests should receive the information they need before arrival. The concept of this place is great, but the execution is very poor. The room showed a lack of upkeep, with walls covered in marks, empty hooks above the bed where a picture had apparently been removed, and a bathroom with no functioning exhaust fan. Overall, the experience was disappointing, especially since this was our second visit and we had hoped things would be improved.