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We loved the Gold Deluxe room option that allowed us to access the lounge. The breakfast was amazing, with so many delicious options. The appetizers served in the evening were not your typical hotel snacks. The food was similar quality to what you would find on a cruise. The staff went over and above to meet our needs and assist us. We were very pleased with our decision to stay at the Empress Hotel!
Hotel was absolutely beautiful, everyone was so helpful , polite and professional at all times . Decor was wonderful , grounds around the hotel were stunning as was the view of the harbour.Swimming pool was amazing and very quiet , which I loved , absolutely loved this hotel .
It is a beautiful property. The staff is excellent, very friendly and professional.
Renuka
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on Apr 17, 2024
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress Renuka. We can't wait to welcome you back in the future!
It feels like you're staying in a castle. The gardens, rooms, impeccable staff and the food provided on the club level can not be beat. We can not wait to come back.
Erika
Stayed 4 nights in Apr 2024
10/10 Excellent
William
Apr 13, 2024
Liked: Cleanliness
William
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on Apr 17, 2024
Thank you William, we are thrilled you enjoyed your stay at Fairmont Empress!
The Hotel was very nice and we enjoyed our stay. I would have liked more options on their menu.
Kelly
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on Apr 17, 2024
We greatly value and appreciate your positive and constructive feedback Kelly, I will be happy to share it with our team. Thank you again for sharing your experience, and hope to see you again very soon.
We upgraded to Fairmont Gold and we’re thrilled with the added services and perks. The only drawback for us was that parking was only slightly discounted, not included in our stay. At this price point, it should be validated by the hotel and included.
Ross
Stayed 2 nights in Apr 2024
Response from Fairmont Empress on Apr 10, 2024
We greatly value and appreciate your positive and constructive feedback Ross, I will be happy to share it with our team. Thank you again for sharing your experience, and hope to see you again very soon.
The good things:
Beautiful historic property, elegant and awe inspiring. The staff are all super friendly and incredibly helpful. The food at the Q was phenomenal.
The not so good things:
The wifi not being free is pretty sad considering the price of any of the rooms. We didn’t bother with it as our data is plentiful and cheaper. Free wifi is a universal hotel standard, the fact that it’s not here is an unnecessary money grab. We didn’t have any slippers in our room closet, and the jets in the whirlpool didn’t work.
Overall we had a lovely stay, and we would return but not likely on a regular basis or for extended periods of time.
Gregory
Stayed 1 night in Apr 2024
Response from Fairmont Empress on Apr 10, 2024
Thank you for taking the time to share your experience and provide us with the opportunity to improve. We always appreciate feedback on our pricing as it is our goal to have guest's feel they are getting value from the prices they pay. However, we will mention our WIFI is complimentary.
This property is beautiful and staff were very friendly. Food and High tea was amazing. It is very expensive to eat and drink there; so, if on a budget, chose another hotel
Letitia
Stayed 3 nights in Mar 2024
Response from Fairmont Empress on Apr 5, 2024
Thank you for taking the time to share your experience and provide us with the opportunity to improve. We always appreciate feedback on our pricing as it is our goal to have guest's feel they are getting value from the prices they pay.
10/10 Excellent
Rees
Travelled with family
Apr 2, 2024
Liked: Cleanliness, amenities
Excellent
Rees
Stayed 5 nights in Mar 2024
Response from Fairmont Empress on Apr 5, 2024
Hi Rees, it was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!-Fairmont Empress
We appreciate your review Justin, and we'll work on providing better value for your next visit.-Fairmont Empress
2/10 Terrible
Karen
Travelled with family and small children, Travelled with partner
Apr 2, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
We arrived early and only one of our two rooms was ready. We were told our second room would be ready soon and that the guaranteed time was 4 pm. They gave me a key and said they’d text me with the room number when it was ready but no later than 4 pm. There wasn’t anywhere to sit in the lobby so I walked around. At 4:20, I called the hotel because I hadn’t heard from them but after trying to see if my room was ready, I was put on hold for 12 mins then disconnected. At 5 pm, I tried again and this time got a room number but my key didn’t work. There was a group of people waiting to check in and it was another long wait to get my key replaced.
Karen
Stayed 1 night in Apr 2024
Response from Fairmont Empress on Apr 10, 2024
Thank you for taking the time to share your experience and provide us with the opportunity to improve Karen. We hope to have another chance to welcome you back for a seamless stay in the future.
10/10 Excellent
Xinya
Apr 1, 2024
Xinya
Stayed 1 night in Mar 2024
6/10 Okay
Jacolyn
Travelled with family
Mar 31, 2024
Liked: Cleanliness, staff & service, amenities
Beds and room too small for our family of three. We had two double beds.
Jacolyn
Stayed 4 nights in Mar 2024
Response from Fairmont Empress on Apr 5, 2024
Hi Jacolyn, we are disappointed with your review as you had booked a room with two double beds. In the future, we ask that you book a room with two queen beds if you find the double beds too small for your needs.
The Empress is a beautiful heritage property, surrounded by lovely gardens and overlooking the water. Unique shops andcrestaurants are within walking distance along with Beacon Hill Park. While staff are extremely friendly, the service is lacking - requested water never delivered, 20 minutes to be acknowledged to place an order, no offer of a second drink - unexpected in a first class hotel.
Shelley
Stayed 3 nights in Mar 2024
Response from Fairmont Empress on Apr 10, 2024
We greatly value and appreciate your positive and constructive feedback, I will be happy to share it with our team. Thank you again for sharing your experience, and hope to see you again for an improved stay.
I got a great rate because there was no view. Pool and hot tub were very nice. Very friendly staff.
Brian
Stayed 1 night in Feb 2024
Response from Fairmont Empress on Apr 5, 2024
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
Beautiful hotel and perfect location for easy access to shops, restaurants and walking paths in the inner harbour. Staff are friendly and professional. As a bonus, we had one of the most comfortable beds we have every slept in !!
Robert C
Stayed 4 nights in Mar 2024
Response from Fairmont Empress on Mar 28, 2024
Hi Robert, it was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
We stayed 3 nights at the Empress, the experience was great. Highly recommended Empress Afternoon High Tea. Our host was great.
Lai Hing
Stayed 3 nights in Mar 2024
Response from Fairmont Empress on Mar 28, 2024
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
The beautiful Empress is aging.
The location and service are still incredible but were found the rooms showing signs of heavy wear and tear.
Our bathroom had to be re-cleaned after check in and the toilet was not repaired despite making a request.
The body wash bottle was empty and there were no additional bars of soap available.
Stayed here many times in the past but will think about staying somewhere else next time.
Aleem
Stayed 2 nights in Mar 2024
Response from Fairmont Empress on Mar 28, 2024
Thank you for taking the time to share your experience and provide us with the opportunity to improve Aleem. We hope to have another chance to welcome you back for a more enjoyable stay in the future.