Upper Grand Lagoon Vacation Rentals

"Great stay"

"I HIGHLY recommend this hotel stay the staff was top tier the breakfast was amazing and the view was breathtaking you will not regret staying"

"Front desk (check-in) staff gave poor customer service and lacked friendliness. "

"Checked into our first room of 301 and it was nasty. Smelled weird, had a hole in the tub/shower combo and lots of chips in the shower floor, white stains all over the carpet, glitter nail polish on the night stand, liquid rings on the night stand, the chairs at the table were very worn to where you could see the white under the cloth and the couch looked dirty. We called the front desk clerk who was super nice and moved us to the 5th floor, same kind of room but no stove and the shower was just a stall(super dark when showering). Still did not smell great, I bought an air freshener, it had newer chairs and the carpet was not stained. Sheets and beds clean, and this room was overall better. The view was perfect from the balcony. I will agree with everyone that the elevator was nasty, it smelled like urine almost every day and the walls inside were like a plywood, the other was still broken. Also one day we forgot to remove the DND tag so my daughter called for towels and our trash to be taken and the clerk was extremely rude to her(not the same nice one that helped us change rooms) also the parking fee is crazy, one night we had to park across the street in a gravel lot that looked not secure at all. Wanted to love this place and was hoping the bad reviews were ppl just being picky but lots of work still need to be done. First remove carpet cause it got nasty with sand and get new towels, they were rough and small. Also fix those elevators and clean corridors better too. "

"My family and I came here for Spring Break. We have three children ages 12,7, and 6. We all loved it. Property has amazing views. Not too rowdy with younger spring breakers. Staff is friendly. Clean, comfortable room. Nice pool. Provides towels. Right on the beach. Literally a short walk from the pool. Has a fire pit which was nice for the evenings. Hot breakfast was decent, could switch up options a few times but can’t complain. Close to restaurants, stores, gas station, mini golf, other activities ( we went snorkeling and saw dolphins and loved it) The only issue I can think of is the wait times for elevators were long sometimes. I would stay here again for sure. We had a great time. "

"Yes"

"We had a great view of the beach and easy walk to the beach access "

"Great location and everything was perfect!"

"Pool was heated nicely for March. 2 room queen with living room was spacious and on pool level. "