University of Nevada-Reno Tours and Activities

The elevator shuttered violently for at least 15 seconds when approaching the floor and before the doors opened, all of us were very scared the car would free fall and we’d perish very frightening

The hotel itself is beautifully redone. I had paid for an upgrade to a King Suite before our arrival. The TV in the bedroom did not work, so that was unfortunate. I stayed there for a total of 3 nights (Fri check-in to Monday check-out). My original stay was to check out on Sunday. I wasn't told about the food/beverage credit until I checked out, so I missed out on that- it would have been great if they had communicated that at check-in. Then on the day of check-out, the person working the front desk asked to charge the card on file, and I said Can you confirm the amount He got upset and answered, "THE FULL AMOUNT YOU AUTHORIZED." Yeah...that was a turn off from returning. As of yet (36 hours past checkout), I have yet to receive a confirmation or receipt for the breakdown. I did enjoy the hotel, but the other things that occurred would make me second-guess returning there.

Hotel was pretty clean, and they accept pets so it kinda smelled of dogs and pee in the hallway. Shower is extremely small I'm 5'6"and it was a struggle to take a good shower. Staff was awesome tho.