4/10 Poor
Katherine, spring creek
Travelled with partner, Travelled with group
May 13, 2024
Liked: Cleanliness, amenities, property conditions & facilities
So I think I need to just avoid peppermill at this point. Two times in a row we have had bad experiences. First… we book, we expect to pay a resort fee.. but then we paid a crazy huge deposit on top of that. Like I’m okay with a deposit but you have my credit card on file. They closed the pool bar and snack bar which again, I could deal with, but they wouldn’t allow us to order in pizza because it wasn’t from the peppermill. Like okay I wanted to order from the snack bar but we couldn’t. Again, oh well I’ll deal.
Our room was supposed to be a suite and we got a dirty basic room. They did switch us but not without complaining. Like bro I’ll stay home if I have to stay in a gross room. But if I cancelled I’d be charged anyway… We then go by the gift shop and get a 6 pack of modelo to take back to our room.. we stopped at biscottis to grab some food because we were legit starving after running back and forth from our room to the front desk to another room to the pool to the bar… all in under an hour. So we go to biscottis. The waiter comes in and tells us we better not get rowdy. Umm sir I don’t even drink. My husband and his friend do. Whatever.. the food was pretty okay .. I remembered it being better before. So we took the rest to go. The bed was comfortable and the kid that was in charge of room service was so amazing! When we went out to look for the aurora borealis there were some security guards taking down someone that was breaking into cars. They were all really nice.
Katherine
Stayed 2 nights in May 2024