2 outdoor pools, sun loungers
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Reviews of Peppers Salt Resort & Spa

4.5 out of 5
Peppers Salt Resort & Spa
Bells Boulevard, Salt Village, Kingscliff, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We were disappointed in the condition of the room - water logged lamp shades and worn furniture. The bed was so uncomfortable - you could feel the springs. No room attendance so we had one set of towels for 3 nights and it was $250 a night for a small hotel room. Checkin was pretty lack luster and didn’t even provide me an understanding of on-site amenities (good thing we’ve stayed before and knew). The second night we stayed there was some kind of party happening at the pool below our room that didn’t break up until 1am. Next time we stay in the area, we will look at other options as the room was by far the most expensive and in the worst condition to all the places we have stayed in Australia on this trip (even the country hotels were better).
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool
Stayed 3 nights in Feb 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great apart from the water pressure in the shower. Little more than a dribble. All other facilities and aspects of the stay was outstanding. Great short stay. Will definitely be back.
Stayed 2 nights in Feb 2024

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worse experience. Look elsewhere first. Kicked out of our room one day prior to our departure as the owner wanted the room. I was offered another room; however, we did not want to pack to unpack again, so I was provided a refund for that night as it essentially had ruined our time away, so we just wanted to go home. 14 days later still chasing our refund! We have had to chase the hotel after they took our bank details amount, etc., and said it would be fixed.
Stayed 4 nights in Dec 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good, areas that need attention: bar staff (40 mins from order to ready for a cocktail despite it not being too busy and having what seems like plenty of staff), shower water pressure was worst of any hotel I’ve stayed at, and lacking room charge around the resort….
Stayed 3 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in our room wasn’t ready , had no clean beach towels and was next to a room that had smokers in it and the key stopped working half way through the night. The staff we’re understanding and gave us a late check out , complimentary drinks , an upgrade on our next visit along with a free breakfast. When you stay at a resort things can go wrong but what makes the difference is the service they provide and in some cases the compensation when they miss the mark.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows and the bed were the best! It was sleeping on a cloud. Lovely place, will definitely stay again!
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Joel

Stayed 2 nights in Nov 2023

2/10 Terrible

Robb

Disliked: Staff & service
The girl on the desk was rude, unhelpful, and made me feel like I was putting them out by trying to stay there
Stayed 1 night in Nov 2023

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities
The spa in the room which was fantastic, overlooking to the pool area. The only thing i didnt like was the dual entry area as it was noisy when the neighbours would come and go with doors banging. Regards Sharlene
Stayed 2 nights in Nov 2023

6/10 Okay

Tony

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Average
The service level was lower than I had experienced previously at this hotel - this was my third stay in 3 years. There was no restaurant on site, the queue for check in, breakfast, bar service etc was so long each time it became very frustrating. Left the breakfast queue one morning after waiting 20 minutes to be seated and missed my included meal. The staff were inattentive and there was no room service available.
Stayed 3 nights in Nov 2023

10/10 Excellent

fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location and facility
Stayed 3 nights in Oct 2023

10/10 Excellent

Meriellen

Stayed 2 nights in Oct 2023

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks, great stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Sheron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and eveyone was amazing - except for the mold on the blinds.
Stayed 1 night in Oct 2023

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was overall good however noisy aircon units were a problem. We were eventually moved and promised compensation for the inconvenience but it was never forthcoming.
Stayed 6 nights in Sep 2023

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area, close to beach, restaurants.
Stayed 3 nights in Sep 2023

10/10 Excellent

jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You guys just need a games room. Pool table and air hockey
Stayed 2 nights in Oct 2023

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit worried seeing other reviews but honestly our stay was absolutely amazing, the only negative thing I have to say is any drink with the word "Bam Bam" in it avoid at all costs unless you love the taste of metho 😂 and our floorboards in our room must of had some water damage at some point as it bubbled in most of the kitchenette area and front of the bathroom, everything else was absolutely amazing and super relaxing, spa bath was awesome, plunge pool was super cute and really pretty at night, restaurants in the area were to die for and the staff were absolutely superb, we're thinking about heading back next year!!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great last minute service
Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Disappointing experience
Stayed 1 night in Sep 2023

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two doors one had to open to enter the room. Could perhaps the first door into the small vestibule between two apartments be removed. It is very strongly hinged to automatically close with a loud bang which sometimes could be disturbing. Is the second door for added security? If so is it really necessary ? Surely about 99 per cent of properties have a single locked door from public areas for security.
Stayed 4 nights in Sep 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, location, staff were friendly. Restaurant had minimal food options one evening which was unfortunate. $200 is requested on check in but the money doesn’t return to your bank account for 5-7 business days after check out.
Stayed 3 nights in Sep 2023

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Graham

We totally expected a 5 star hotel room. Maybe Wotif customers do not receive the best rooms! We were given a very small room on the ground floor that looked out onto a brick fence, and around the corner, a road, just dirt and a few plants. Around the corner we could see plunge pools outside rooms. But, laying on the stones also, was a man's underpants and singlet, looking as though they had been there for weeks!! We also had to call housekeeping as there wasn't sufficient liquid in the dispensers for showering. We have stayed in 5 star hotels around the world, but this hotel was very disappointing!
Stayed 2 nights in Sep 2023

4/10 Poor

Gary

Travelled with family
Disliked: Amenities
Fire alarm went off at 5:30 in the morning. No staff took 10 to 15 minutes for the Fire Brigade to turn up and no help from least desk later. All they said is staff need re-training
Stayed 1 night in Sep 2023

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Peter

Travelled with partner
Didn’t like the fact that the package did not include housekeeping which thought was an automatic inclusion. Staff not that helpful or pleasant. Room amenities lacking.
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Loma

Disliked: Staff & service
It is a large property- there was no map provided and I was very confused about finding our parking spot. When I asked staff what I should do if I get lost, could I call reception? Staff answered rudely with - there are signs everywhere. Let me tell you, there are not signs everywhere. I was disappointed.
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very comfortable
Stayed 1 night in Jul 2023

6/10 Okay

Mr Rodney

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and peaceful for a weekend getaway
Stayed 2 nights in Jun 2023

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay, just needs EV charging and a chef that knows what a blue steak it…
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was a bit tired looking but we thoroughly enjoyed our stay & will be back
Stayed 3 nights in Jun 2023

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with my two children and it was perfect. Great location, clean and spacious rooms. They loved the pool area!!!
Stayed 2 nights in Jun 2023

8/10 Good

Bernard

Stayed 2 nights in Jun 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Recovery from operation nice and relaxing everything in one place
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice & clean. Staff were all lovely & friendly, and the big pool area was great. As well as the cocktails yummo
Stayed 2 nights in May 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay at Peppers. Very relaxing, great staff and good location.
Stayed 6 nights in May 2023

10/10 Excellent

Petet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time we’ve visited and the standard is still as high as ever
Stayed 3 nights in May 2023