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"Everything was great but the elevator to the Lookout at the top of the Pyramid was down due to renovations. Little disappointed we weren't informed of that during the booking process. Other than that we had an awesome stay"

"The breakfast was decent and the room was spacious, however the pool was closed while we were there. The indoor pool was the only reason that we booked the hotel for the kids, and we would have went elsewhere if we would have known ahead of time. Nothing on hotels.com or the emails the property sent leading up to the stay, including the day before, mentioned the pool being closed. Quite the opposite actually, as it highlighted the heated pool and hot tub as a perk. The kids were disappointed to say the least."

"We had NO hot water!!! Staff was less than hospitable and did not make any attempts to compensate for the inconvenience of no hot water for showers "

"The property is old, room shouldn't have been rented: rusty lamps AND water, chipped/old furniture, phone didn't work 😑 The staff was understanding and kind. "

"My daughter and I stayed here. Felt safe in the parking deck as it is monitored and gated. View from the room was great of the bridge. Breakfast was good with the hot offerings. The room was clean and hotel was quiet."

"The breakfast was great. My girls enjoyed it each morning. "

"I had to literally take my disabled husband to a gas station shower to be able to clean him up because property had no hot water. He has issues that need proper hygiene with hot water. I was offered no refund for failure to provide and essential service. I was offered points but we do not use this program, we paid in full, not points. "

"Creat area. Great breakfast! Great experience."

"The rooms were very accommodating except I wished there was a microwave available. "