Toufflers Vacation Packages

I had a weekend booked here with my daughter. While waiting to board Eurostar I received a message saying to call them regarding my booking. (Why didnt you ring me) anyway I rang and was told there is a problem with our room and we can't stay and there are no more rooms available and someone will call in 5 minutes. No one rang. We still boarded our train and went straight to the hotel and was greeted by lady who was not very helpful, I don't speak French, she didn't speak English so had to use phone translated. Long story short someone got us another hotel but when we got there by uber saw that it was in middle of nowhere and miles from anything and more expensive and again had to use translation on phone to get a different hotel which we did finally, nearer to things with lovely staff. This hotel caused us so much stress and anxiety as we both are Autistic. Not professional at all.

Our first room had some broken plugs and ac but the front desk soon switched us to a new room which was a little bigger. It's a great location hotel with good parking, a great restaurant and makes a great stop on the way south after getting off the ferry or Channel Tunnel. The staff are excellent and the rooms very clean and slick.

We stayed at this Hotel for 1 night, and thankfully for no more. The condition of the room was very poor. Bathroom - very small. The shower doors don’t keep water in (massive gaps where it meets the shower, so it leaks in use), the shower grouting is black and mouldy. The shower fixings are loose and moves around when pressure applied. There is previous hairs and mould all around the place, sharp flooring on the shower floor that hurts when you are washing. The taps excessive limescale. The room smelt worse for ware, musky at best. There were zero amenities. There was no lift, so we had to carry 2 very heavy suitcase up four flights of stairs. The service was the only positive feedback - it wasn’t outstanding but ok, we have no issues with the staff interaction. Overall, we have stayed at many other places for £75 which are much better than this hotel. I believe a fairer fare would be around £40 with the condition of the property in consideration.